Casual Receptionist — Welcoming Desk at Leisure Center

Freedom Leisure; Matlock; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Discounted Staff Membership

Employee Assistance Programme

Flexible working hours

Paid annual leave

Job summary

Freedom Leisure is hiring a friendly Receptionist to join our front-of-house team. You’ll be the first point of contact for customers, delivering a warm welcome and excellent service in a fast-paced leisure centre.

Hours are casual, with flexible shifts. You’ll handle bookings, memberships and payments, using till systems, and work as part of a collaborative team committed to outstanding customer care and a positive member experience.

Qualifications

• Experience in a customer-facing role in leisure, fitness or community service.
• Hospitality or retail experience delivering customer excellence.
• Reliable and flexible team player with a proactive attitude.

Responsibilities

• Welcome visitors and provide a warm, professional reception.
• Handle enquiries, bookings and memberships in person, online, and by phone.
• Operate booking, till and membership systems accurately.
• Provide up-to-date information on facilities, classes and promotions.
• Maintain a tidy reception area and high presentation standards.
• Support events and activities within the centre.

Skills

Customer service

Communication

Multitasking

Teamwork

Till systems

Tools

Till systems

Job description

Freedom Leisure is hiring a friendly Receptionist to join our front-of-house team. You’ll be the first point of contact for customers, delivering a warm welcome and excellent service in a fast-paced leisure centre.

Hours are casual, with flexible shifts. You’ll handle bookings, memberships and payments, using till systems, and work as part of a collaborative team committed to outstanding customer care and a positive member experience.