Reception Assistant

The Blue Cross; Radcliffe; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dedicated team at a well-respected organization focused on rehoming pets. As a Volunteer Reception Assistant, you will play a crucial role in enhancing customer experiences, supporting administrative tasks, and ensuring the reception area is welcoming. This role is perfect for individuals who enjoy interacting with the public and want to gain valuable skills in customer service and teamwork. You'll receive comprehensive training, meet new people, and contribute to a meaningful cause by helping more pets find loving homes. Embrace the opportunity to make a positive impact in your community while developing your professional skills.

Benefits

GUEST customer service training

Community involvement opportunities

Experience for your CV

Meet new people

Qualifications

• Experience in customer care or reception roles is preferred.
• Ability to learn new IT systems and follow procedures.

Responsibilities

• Meet and greet visitors to provide a welcoming experience.
• Assist with administrative tasks like data input and filing.
• Handle customer inquiries via email and phone.

Skills

Customer care skills

IT proficiency

Office experience

Teamwork

Confidentiality

Job description

We are looking for someone who’s great with people to support our centre with a variety of tasks. This will include meeting and greeting customers to our site, as well as helping out with administrative tasks and using our IT systems to support the rehoming of our pets. This role does not involve direct contact with our pets, but our Volunteer Reception Assistants provide vital support to our team so we can ultimately rehome more pets. If you enjoy meeting people and have some experience in a customer care or reception role, we’d love to hear from you.

More about this role

Volunteer role

Reception Assistant

Volunteer manager

Volunteer Coordinator

Where you will be based

Centre

Why we want you

We aim to give our customers a great experience every time they visit, call or email us and we need someone who can help us achieve this at our busiest times. Our rehoming centre often needs some support with administrative tasks so our busy animal care teams can prioritise spending more time caring for the pets in our care.

What you will be doing

• Meeting and greeting visitors
• Administrative tasks such as data input, photocopying, scanning, printing, filing
• Helping customers with enquiries and assisting them with paperwork
• Answering emails
• Speaking to customers on the phone
• Cash handling
• Helping to keep the reception area tidy and well-stocked

The skills you need

• Excellent customer care skills and a friendly manner
• Able to use IT and learn new systems
• Experience of an office or customer care environment is preferred
• Ability to work in a team and independently
• Willingness to learn and follow Blue Cross procedures and maintain confidentiality

What's in it for you

• You’ll gain a variety of experience for your CV
• You’ll learn new skills such as customer service, communication and team working
• You’ll meet new people and get involved with your local community
• We’ll provide you with all the training you need, including our GUEST customer service training
• You’ll be helping more pets in need

Disclaimer

As this role involves working with customers’ information, you will need to complete online GDPR training before you can start your new role. Reception facilities vary across our sites and the specific duties of the Reception Assistant will vary from centre to centre as appropriate. Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.