Reception Security Assistant

NHS; Worthing; On-site; GBP 24,000 - 26,000; Part time

Job summary

The NHS is seeking a motivated individual to join their Reception Team in Worthing. The role involves crucial support for hospital operations, including managing security protocols and effective communication with patients and staff. Candidates should have relevant experience, excellent communication skills, and a strong ability to work as a team member. The position offers flexible hours and is essential for providing a professional reception environment in an acute mental health service.

Qualifications

• Experience in a similar environment beneficial but not essential.
• Proven experience of secretarial procedures.
• Ability to manage changing demands and priorities.

Responsibilities

• Present a professional image to patients, staff, and visitors.
• Ensure security procedures are followed.
• Respond to incoming telephone calls and relay messages.

Skills

Organisational skills

Communication

Confidentiality

Education

NVQ 3 or equivalent

Good standard of secondary education (GCSE Grade C or above)

Job description

An opportunity has arisen to join our Reception Team based at Meadowfield. We are looking to recruit highly motivated and enthusiastic individuals to join our small reception team. The hours we are looking to recruit into are Monday 4.30 - 7.30pm, Thursday 1-7.30pm, Friday 7am-7.30pm, Saturday 7am -7.30pm and Sunday 7am -7.30pm. The shifts can be split into 6 hour am or pm patterns.

This role is varied and provides crucial support for the smooth running of the hospital. The post holders will display a flexible and highly organised manner with a professional and courteous approach with a can-do attitude.

The successful applicants will be required to demonstrate that they have the relevant experience together with good organisational skills, an excellent telephone/communication manner and an understanding of confidentiality. They must be able to work well independently, manage changing demands and priorities and also be able to work effectively as part of a team.

They will also need to be an effective communicator when dealing with service users, carers and health and social care professionals demonstrating the ability to deal sensitively with distressed people. Experience of working in a similar environment would be beneficial but not essential.

Main duties of the job

Present a professional and courteous image to all patients, staff and visitors entering and exiting the unit.

Ensure the security of the unit is maintained by following correct procedures with regard to staff identity, following visitor procedures and removal of prohibit items and keeping accurate information in accordance with local procedures and protocol.

Ensure that any potential security breach is reported to the Senior Nurse on duty

Ensure regular checks of alarms are carried out. Ensure that all alarms and related batteries are kept charged.

Receive and respond to incoming telephone calls to the unit, relaying messages accurately and promptly.

Liaise with outer agency where required such as Police to report any incidents requiring their input.

Take part in regular supervision, training and update meetings as defined by the line manager.

Participate in any key admin tasks such as uploading or scanning documents and records.

Carry out any other appropriately identified task as required by your manager.

Please refer to the job description for more details.

About us

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development, and we'll provide the opportunity for you to bring fresh ideas on how we can do things differently and continue improving.

You will also be joining an AcuteMental Health Service committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

Sponsorship can not be offered for this role so please don't apply if this is needed.

Job responsibilities

To carry out all duties of the role in accordance with the Reception and Security procedures of the Unit and be an effective member of the Reception Team.

To be able to maintain an efficient reception and work with security resources and equipment, maintaining effective monitoring processes and reporting any discrepancies to the senior nurse on duty.

To liaise with all wards and departments on various reception and security matters.

Person Specification

Qualifications

• NVQ 3 or equivalent
• RSA 3 or equivalent experience and evidence of further practical experience or equivalent
• Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

• Proven experience of a range of secretarial procedures
• Experience of producing documents to a high standard of presentation with good accuracy
• Experience of maintaining office systems
• Experience of working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Acute, Crisis & Urgent Care Business Manager

£24,625 to £25,674 a yearpa / pro rata for part time