Reception Assistant

JR United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established business centre in Croydon seeks a Reception Assistant to enhance client relations and ensure smooth office operations. This role is ideal for an organised individual with a strong customer service background, offering a vibrant working environment within a supportive community-focused atmosphere.

Qualifications

• Proven experience in a corporate or managed office environment.
• Strong background in customer service.
• Ability to manage multiple tasks effectively.

Responsibilities

• Act as the first point of contact for clients and visitors.
• Support the Reception & Operational Support Manager.
• Ensure health and safety procedures are followed.

Skills

Customer Service

Attention to Detail

Communication

Flexibility

Organisational Skills

Education

Experience in a similar role

Job description

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The Role

Are you an organised and professional individual with a knack for customer service? Do you enjoy being the first point of contact and ensuring smooth office operations?

We are looking for a Reception Assistant to join our team in Croydon. This is a fantastic opportunity for someone with excellent communication skills and attention to detail, who thrives in a dynamic, client-facing role.

If you're ready to join a professional team and develop your career, apply now!

Key Responsibilities:

1. Client Relations:
   • Act as the first point of contact for clients and visitors, offering a warm, professional welcome.
   • Address client inquiries and resolve issues promptly to maintain high levels of satisfaction.
   • Build and maintain strong relationships with clients, upholding a positive brand image.
2. Facilities Coordination:
   • Support the Reception & Operational Support Manager to coordinate client requests.
   • Ensure meeting rooms are prepared according to client requirements.
   • Assist with office supply coordination, maintenance, and vendor relations.
3. Administrative Support:
   • Handle incoming and outgoing mail, including couriers.
   • Assist with booking meeting rooms and managing client requirements.
   • Maintain accurate records of client interactions and reception services.
4. Virtual Office Service Management:
   • Manage mail forwarding, call forwarding, and other virtual office services.
   • Oversee post room operations, ensuring efficient sorting and distribution of mail and packages.
   • Liaise with virtual office clients, ensuring high service standards.
5. Health and Safety Compliance:
   • Ensure health and safety procedures are followed in the reception area.
   • Support emergency procedures, including fire drills and first aid provision.
6. Security Management:
   • Follow security protocols, including visitor sign-in and issuing access cards.
   • Ensure the reception area is secured at the end of each working day.
   • Assist with relationships with office supply vendors and maintenance contractors.
   • Help organise client events and meetings, managing logistics.
7. Staff Support:
   • Provide cover for team members during absences.
   • Handle general correspondence and client queries.

Company

Join a well-established and historic business centre based in Croydon, offering a unique and vibrant working environment. The organisation is home to a wide range of companies, from startups to established enterprises, and prides itself on fostering a supportive, community-focused atmosphere. With a strong reputation for customer service, on-site facilities, and a commitment to maintaining a high standard across the premises, this is a great opportunity to become part of a friendly and professional team in a truly iconic location.

The Person

To succeed in this role, you should have:

• Proven experience in a similar role within a corporate or managed office environment.
• A strong background in customer service, with the ability to remain calm and professional under pressure.
• Excellent attention to detail and the ability to manage multiple tasks effectively.
• Flexibility and adaptability to changing business needs.