Reception Assistant

JR United Kingdom; Croydon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established business centre in Croydon seeks a Reception Assistant to enhance client relations and ensure smooth office operations. This role demands excellent communication skills and attention to detail, providing a dynamic, client-facing environment. Join a supportive team committed to high standards of customer service.

Qualifications

• Proven experience in a similar role within a corporate or managed office environment.
• Strong background in customer service with calmness under pressure.
• Flexibility and adaptability to changing business needs.

Responsibilities

• Act as the first point of contact for clients and visitors.
• Support the Reception & Operational Support Manager to coordinate client requests.
• Handle incoming and outgoing mail and assist with booking meeting rooms.

Skills

Customer Service

Communication

Attention to Detail

Organisational Skills

Job description

The Role

Are you an organised and professional individual with a knack for customer service? Do you enjoy being the first point of contact and ensuring smooth office operations?

We are looking for a Reception Assistant to join our team in Croydon. This is a fantastic opportunity for someone with excellent communication skills and attention to detail, who thrives in a dynamic, client-facing role.

If you're ready to join a professional team and develop your career, apply now!

Key Responsibilities:

Client Relations:

• Act as the first point of contact for clients and visitors, offering a warm, professional welcome.
• Address client inquiries and resolve issues promptly to maintain high levels of satisfaction.
• Build and maintain strong relationships with clients, upholding a positive brand image.

Facilities Coordination:

• Support the Reception & Operational Support Manager to coordinate client requests.
• Ensure meeting rooms are prepared according to client requirements.
• Assist with office supply coordination, maintenance, and vendor relations.

Administrative Support:

• Handle incoming and outgoing mail, including couriers.
• Assist with booking meeting rooms and managing client requirements.
• Maintain accurate records of client interactions and reception services.

Virtual Office Service Management:

• Manage mail forwarding, call forwarding, and other virtual office services.
• Oversee post room operations, ensuring efficient sorting and distribution of mail and packages.
• Liaise with virtual office clients, ensuring high service standards.

Health and Safety Compliance:

• Ensure health and safety procedures are followed in the reception area.
• Support emergency procedures, including fire drills and first aid provision.

Security Management:

• Follow security protocols, including visitor sign-in and issuing access cards.
• Ensure the reception area is secured at the end of each working day.
• Assist with relationships with office supply vendors and maintenance contractors.
• Help organise client events and meetings, managing logistics.

Staff Support:

• Provide cover for team members during absences.
• Handle general correspondence and client queries.

Company:

Join a well-established and historic business centre based in Croydon, offering a unique and vibrant working environment. The organisation is home to a wide range of companies, from startups to established enterprises, and prides itself on fostering a supportive, community-focused atmosphere. With a strong reputation for customer service, on-site facilities, and a commitment to maintaining a high standard across the premises, this is a great opportunity to become part of a friendly and professional team in a truly iconic location.

The Person

To succeed in this role, you should have:

• Proven experience in a similar role within a corporate or managed office environment.
• A strong background in customer service, with the ability to remain calm and professional under pressure.
• Excellent attention to detail and the ability to manage multiple tasks effectively.
• Flexibility and adaptability to changing business needs.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 23/05/2025 by JR United Kingdom