Reception and Facilities Assistant

The Spectator; Greater London; On-site; GBP 17,000 - 21,000; Part time

Job summary

The Spectator is seeking a friendly, organised part-time receptionist to be the welcoming face of our busy Westminster office. This varied front-of-house role suits someone who enjoys interacting with people and keeping day-to-day operations running smoothly.

You will support the wider team with reception, facilities and administrative duties, greeting visitors, handling calls, coordinating mail, and helping manage office safety and events as required.

Qualifications

• Excellent spoken and written communication.
• Well-organised and able to take in information.
• Pro-active problem solver who works on own initiative.
• Personable with strong relationship-building skills.
• Hands-on attitude; able to work hard and perform tasks rapidly and efficiently.

Responsibilities

• Welcome guests and manage front-of-house with a cheerful, professional manner.
• Answer and direct calls and assist with mail and deliveries.
• Monitor the reception area and coordinate visitor access.
• Carry out general facilities tasks and report issues promptly.
• Support health and safety procedures as required.

Skills

Good communication

Organised

Pro-active

People skills

Team player

Tools

Microsoft Office

Job description

We are looking for a friendly, organised and professional part-time receptionist to be the welcoming face of The Spectator. This is a varied front-of-house role, ideal for someone who enjoys interacting with people and ensuring the smooth day-to-day running of a busy office.

The successful candidate will provide an excellent first impression for visitors while supporting the wider team with general reception, facilities and administrative duties.

Key Responsibilities:

Reception

• Welcome and assist guests, visitors and clients in a warm and professional manner.
• Manage the reception desk and ensure the front-of-house area is tidy, welcoming and presentable at all times.
• Answer and direct incoming telephone calls promptly and courteously.
• Monitor the main entrance, greet arrivals and manage access to the building.
• Receive, sort and distribute incoming post and arrange outgoing mail.
• Coordinate courier deliveries and collections.

Facilities

• Ensure the office is kept clean, safe, in a good state of repair and stocked with all necessary supplies; liaising with reception, cleaners, security and recycling companies
• Carry out regular checks of office areas, meeting rooms and communal spaces, reporting any issues promptly.
• Coordinate and troubleshoot general facilities issues and requests, escalating as required
• Arrange relevant contractor when maintenance is required
• Manage relationships with external contractors and coordinate maintenance visits and contractor access to the building.
• Ensure all emergency, security and safety systems and equipment are monitored, maintained and tested as appropriate
• Work with the reception team to ensure full coverage at all times and provide reception cover if/when required
• Support health and safety procedures, including reporting hazards and assisting with emergency procedures where required.
• Assist with office moves, events and other facilities-related projects as needed

Requirements

• Good spoken and written communicator
• Organised and good at taking in information
• A problem solver; enjoys looking for solutions
• Pro-active and capable of working on own initiative
• Personable and able to build relationships
• Hands-on attitude; able to work hard and perform tasks rapidly and efficiently
• Strong team player, reliable and honest
• Proficient using Microsoft Office