Reception and Customer Service (Placemaker)

Places Leisure Group; Felixstowe; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health & fitness membership

Centre discounts up to 50%

Additional perks

Job summary

Places Leisure Group is seeking a Placemaker to help create a friendly, welcoming and supportive environment at our Felixstowe site, delivering an outstanding customer experience. You will showcase the centre's products and services, help customers find membership and activity options, and follow up enquiries using the technology provided.

You will work toward membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data

Qualifications

• Previous experience in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Responsibilities

• Create a friendly, welcoming environment and deliver an outstanding customer experience.
• Showcase the centre's products and services and help customers find membership and activity options.
• Follow up enquiries and support membership and course enrolments, working with colleagues across the centre.

Skills

Customer service experience

Sales oriented

Communication skills

Education

Customer Service qualification

Job description

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish. At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you. So, what are you waiting for? Join a community that cares about you!

As a Placemaker, you'll help create a friendly, welcoming and supportive environment where customers receive an outstanding experience. You'll showcase the centre's products and services, help customers find membership and activity options that suit their needs, and follow up enquiries using the technology provided. You'll work towards membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data management procedures and work collaboratively with colleagues across the centre.

Essential criteria

• Previous experience working in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Desirable Criteria

• Experience of working towards sales, membership, retail or other performance targets.
• Experience of following established processes, procedures or data management requirements.

More about you You'll bring customer service experience and enjoy helping people find products, services or activities that meet their needs. You'll be comfortable working towards targets, following processes and using technology to manage customer enquiries. Experience of cash handling and till operations would be beneficial, as would a Customer Service qualification. Depending on the facilities at the site, a Food Handling qualification may also be desirable.

Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.