Reception and Customer Service (Placemaker)

Places for People; Felixstowe; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Health & Fitness membership for you &

Discounts on activities & cafes

Extra discounts from shops & cinemas

Job summary

Places Leisure in Felixstowe is seeking a Placemaker to greet and assist customers, showcase our products and services, and guide visitors to suitable memberships and activities. You’ll use our systems to follow up enquiries and contribute toward membership and revenue targets.

As part of Places for People, you’ll work with colleagues across the centre to ensure a welcoming experience and maintain data standards. Customer service experience is essential.

Qualifications

• Previous experience working in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Responsibilities

• Create a friendly, welcoming and supportive environment for customers at the centre.
• Showcase the centre's products and services and help customers find membership and activity options that suit their needs.
• Follow up enquiries using the technology provided and work with colleagues to meet membership and secondary spend targets.
• Support membership and course enrolments and handle customer information in line with data management procedures.
• Work collaboratively with colleagues across the centre.

Skills

Customer service

Membership support

Enquiry follow-up

Job description

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you.So, what are you waiting for? Join a community that cares about you!

More about your role

As a Placemaker, you'll help create a friendly, welcoming and supportive environment where customers receive an outstanding experience. You'll showcase the centre's products and services, help customers find membership and activity options that suit their needs, and follow up enquiries using the technology provided. You'll work towards membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data management procedures and work collaboratively with colleagues across the centre.

Essential criteria

• Previous experience working in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Desirable Criteria

• Experience of working towards sales, membership, retail or other performance targets.
• Experience of following established processes, procedures or data management requirements.

More about you

You'll bring customer service experience and enjoy helping people find products, services or activities that meet their needs. You'll be comfortable working towards targets, following processes and using technology to manage customer enquiries. Experience of cash handling and till operations would be beneficial, as would a Customer Service qualification. Depending on the facilities at the site, a Food Handling qualification may also be desirable.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.