Lifeguard

Places Leisure; Norwich; In loco; GBP 12.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & fitness membership

Discounts on activities

Shop and cafe discounts

Descrizione del lavoro

Places Leisure Group is seeking a Placemaker to create a friendly, welcoming environment for customers. You’ll help customers choose the right membership, activity or programme and actively follow up enquiries using our systems and sales tools to drive membership growth.

You’ll handle transactions in line with procedures, contribute to retail and catering opportunities, and work with colleagues to maintain high standards of service, ensuring customers feel they belong to the centre and the

Competenze

• Experience in a customer-facing role.
• Ability to follow up customer enquiries using digital systems.
• Experience supporting sales, membership or customer retention activities.
• Experience handling cash and processing transactions accurately.

Mansioni

• Assist customers to find the right membership, activity or programme.
• Proactively follow up enquiries using membership systems and sales tools.
• Support membership growth and participation across the centre.
• Manage transactions in line with procedures and contribute to retail and catering sales.

Conoscenze

Customer service

Cash handling

Sales support

Digital systems

Descrizione del lavoro

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.

At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you.

So, what are you waiting for? Join a community that cares about you!

More About Your Role

As a Placemaker, you'll play a key role in creating a friendly, welcoming and supportive environment for all customers. You'll help showcase our products and services, supporting customers to find the right membership, activity or programme to achieve their goals. You'll proactively follow up enquiries, use our membership systems and sales tools, and support membership growth and participation across the centre.

You'll also contribute to secondary spend opportunities including retail and catering sales, manage transactions in line with procedures, and ensure all activities are completed in accordance with data management policies. Working collaboratively with colleagues, you'll help create a positive atmosphere where customers feel a genuine sense of belonging to the centre, activities and the Places Leisure brand.

Essential Criteria

• Experience working in a customer-facing or customer service role.
• Ability to follow up customer enquiries and prospects using digital systems and technology.
• Experience supporting sales, membership, enrolment or customer retention activities.
• Experience handling cash and processing transactions accurately.

More About You

You're passionate about delivering outstanding customer experiences and enjoy helping people find activities and services that meet their needs. You are organised, confident using technology and motivated by working towards targets. You'll be comfortable working in a busy environment, managing multiple priorities and maintaining high standards of service.

You'll bring customer service experience and ideally have experience of cash handling and till operations. Any customer service or food handling qualifications would be an advantage, although not essential. A positive, team-focused approach and a commitment to creating a welcoming environment for every customer are key to success in this role. A criminal records check is not required for this position.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.