Lifeguard

Places for People; Epping Forest; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Real Living Wage

Pension with matched contributions

Bonus scheme

Annual leave options

Healthcare cashback

Wellbeing support

Discounts via Place Rewards

Training & progression

Recognition programmes

Inclusion & wellbeing focus

Free gym membership

Life Assurance

Job summary

Places Leisure, part of the Places for People Group, is seeking a Placemaker to create a welcoming environment, help customers choose memberships, activities or programmes, and drive membership growth. You will handle enquiries, use sales tools, and process transactions in line with procedures to support a vibrant centre community.

Ideal candidates are customer-focused, comfortable with technology, and capable of working in a busy centre, with a commitment to excellent service and inclusivity.

Qualifications

• Experience in customer-facing or customer service roles.
• Ability to follow up customer enquiries and prospects using digital systems.
• Experience supporting sales, membership or customer retention activities.
• Experience handling cash and processing transactions accurately.

Responsibilities

• Create a welcoming, friendly environment for all customers.
• Help customers find the right membership, activity or programme to meet goals.
• Proactively follow up enquiries and support membership growth.
• Use membership systems and sales tools; manage transactions per procedures.
• Contribute to a positive atmosphere and a sense of belonging to the centre and brand.

Skills

Customer-facing experience

Follow-up with enquiries

Sales support

Cash handling

Job description

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.

At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you.

So, what are you waiting for? Join a community that cares about you!

More about your role

As a Placemaker, you'll play a key role in creating a friendly, welcoming and supportive environment for all customers. You'll help showcase our products and services, supporting customers to find the right membership, activity or programme to achieve their goals. You'll proactively follow up enquiries, use our membership systems and sales tools, and support membership growth and participation across the centre.

You'll also contribute to secondary spend opportunities including retail and catering sales, manage transactions in line with procedures, and ensure all activities are completed in accordance with data management policies. Working collaboratively with colleagues, you'll help create a positive atmosphere where customers feel a genuine sense of belonging to the centre, activities and the Places Leisure brand.

Essential Criteria

• Experience working in a customer-facing or customer service role.
• Ability to follow up customer enquiries and prospects using digital systems and technology.
• Experience supporting sales, membership, enrolment or customer retention activities.
• Experience handling cash and processing transactions accurately.

More about you

You're passionate about delivering outstanding customer experiences and enjoy helping people find activities and services that meet their needs. You are organised, confident using technology and motivated by working towards targets. You'll be comfortable working in a busy environment, managing multiple priorities and maintaining high standards of service.

You'll bring customer service experience and ideally have experience of cash handling and till operations. Any customer service or food handling qualifications would be an advantage, although not essential. A positive, team-focused approach and a commitment to creating a welcoming environment for every customer are key to success in this role. A criminal records check is not required for this position.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We pay the Real Living Wage as a minimum
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• Option to buy or sell annual leave days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence