Reception and Customer Service (Placemaker)

Places for People; Epping Forest; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Real Living Wage

Pension with matched contributions

Bonus scheme (up to 2%)

Annual leave buy/sell option

Healthcare cashback plan

Wellbeing support

Place Rewards discounts

Training and progression

Awards program

Free gym membership

Life Assurance

Job summary

Places Leisure, part of Places for People Group, seeks a Placemaker to deliver a welcoming, high‑quality customer experience at our centre. You’ll showcase products and services, help customers choose memberships and activities, and handle enquiries using our digital systems.

You’ll work toward membership and secondary spend targets, support enrolments, and ensure data is managed in line with procedures. The role offers ongoing training and a supportive team environment.

Qualifications

• Experience in customer service roles.
• Experience supporting customers with products, memberships or activities.
• Experience following up customer enquiries using relevant systems or technology.

Responsibilities

• Create a welcoming, friendly environment for customers at the centre.
• Showcase the centre's products and services and assist with memberships/activities.
• Assist customers in finding suitable membership and activity options.
• Follow up enquiries using the technology provided.
• Work towards membership and secondary spend targets and support enrolments.
• Handle customer information in line with data management procedures.
• Collaborate with colleagues across the centre.

Skills

Customer service experience

Cash handling

Education

Customer Service qualification

Tools

CRM systems

Job description

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you.So, what are you waiting for? Join a community that cares about you!More about your roleAs a Placemaker, you'll help create a friendly, welcoming and supportive environment where customers receive an outstanding experience. You'll showcase the centre's products and services, help customers find membership and activity options that suit their needs, and follow up enquiries using the technology provided. You'll work towards membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data management procedures and work collaboratively with colleagues across the centre.

Essential criteria

• Previous experience working in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Desirable Criteria

• Experience of working towards sales, membership, retail or other performance targets.
• Experience of following established processes, procedures or data management requirements.

More about youYou'll bring customer service experience and enjoy helping people find products, services or activities that meet their needs. You'll be comfortable working towards targets, following processes and using technology to manage customer enquiries. Experience of cash handling and till operations would be beneficial, as would a Customer Service qualification. Depending on the facilities at the site, a Food Handling qualification may also be desirable. The role does not require a criminal record check.

Benefits (casual roles will vary)We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We pay the Real Living Wage as a minimum
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• Option to buy or sell annual leave days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidenc