Reception and Customer Service (Placemaker)

Places for People; Thrybergh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Real Living Wage as a minimum

Pension with matched contributions

Bonus scheme for colleagues up to 2%

Option to buy or sell annual leave

Healthcare cashback plan

Wellbeing support and EAP

Place Rewards discounts

Training and career progression

Recognition programmes

Inclusion and wellbeing focus

Free gym membership

Life Assurance and will writing access

Job summary

Places Leisure, part of the Places for People Group, seeks a Placemaker to welcome customers, showcase products and help with memberships and activities. You will handle enquiries with the tech tools provided and work toward membership and spend targets, while ensuring data is managed in line with procedures and collaborating across the centre.

You’ll bring prior customer service experience and be comfortable working toward targets, with cash handling and till operations as beneficial skills.

Qualifications

• Previous experience working in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.
• Experience of working towards sales, membership, retail or other performance targets.
• Experience of following established processes, procedures or data management requirements.

Responsibilities

• Create a friendly, welcoming and supportive environment for customers.
• Showcase the centre's products and services and assist with membership and activity options.
• Follow up customer enquiries using the technology provided.
• Work towards membership and secondary spend targets.
• Support membership and course enrolments.
• Handle customer information in line with data management procedures.
• Collaborate with colleagues across the centre.

Skills

Customer service

Sales experience

Cash handling

Till operations

Education

Customer Service qualification

Tools

Retail POS system

Job description

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.

At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you.

So, what are you waiting for? Join a community that cares about you!

More About Your Role

As a Placemaker, you'll help create a friendly, welcoming and supportive environment where customers receive an outstanding experience. You'll showcase the centre's products and services, help customers find membership and activity options that suit their needs, and follow up enquiries using the technology provided. You'll work towards membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data management procedures and work collaboratively with colleagues across the centre.

Essential Criteria

• Previous experience working in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Desirable Criteria

• Experience of working towards sales, membership, retail or other performance targets.
• Experience of following established processes, procedures or data management requirements.

More about you

You'll bring customer service experience and enjoy helping people find products, services or activities that meet their needs. You'll be comfortable working towards targets, following processes and using technology to manage customer enquiries. Experience of cash handling and till operations would be beneficial, as would a Customer Service qualification. Depending on the facilities at the site, a Food Handling qualification may also be desirable. The role does not require a criminal record check.

Benefits (casual Roles Will Vary)

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We pay the Real Living Wage as a minimum
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• Option to buy or sell annual leave days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidenc

What's next?

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.