Reception And Customer Service (Placemaker)

Leisure (Operations); Hexham; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Bonus 2%

Health & Fitness membership

Flexible working

Additional annual leave

Learning and development

Company Pension

Cashback healthcare

Centre discounts

Employee perks

Job summary

Places Leisure, part of Places for People Group, is looking for a Placemaker to join our Reception and Sales team. You will help inspire teamwork, deliver excellent customer service, and promote memberships in a friendly, welcoming atmosphere that creates a strong first impression for members and guests.

The role emphasizes proactive sales, organizational skills, and ongoing learning through our training programs, with clear paths to progression into leadership roles within Places Leisure.

Qualifications

• Experience in sales or customer service environment.
• Ability to build personable relationships with customers.
• Strong multi-tasking and organizational skills.

Responsibilities

• Deliver excellent customer service to members and prospective customers.
• Promote and drive sales and memberships.
• Create a welcoming environment and first positive impression.

Skills

Sales skills

Customer service

Relationship building

Multi-tasking

Communication

Deals with customers

Tools

Membership tools

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About the Role:

We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.

Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.

There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.

In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.

More About You:

• You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
• You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
• Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
• Sales focused and target driven individual.
• You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and developmentAccess to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.