Reception And Administration Coordinator

Ad Warrior Ltd; City Of London; On-site; GBP 32,000 - 39,000; Full time

Job summary

Ad Warrior Ltd. is seeking a Reception and Administration Coordinator to manage front-desk duties and admin tasks at their Stepney Green office in London. The role is office-based and requires reliable, customer-focused individuals capable of handling multiple tasks with professionalism.

The job involves greeting visitors, handling inquiries, coordinating with departments via Teams, and supporting general admin and health & safety duties to ensure smooth office operations.

Qualifications

• Must have reception or administration experience.
• Reliable with good written and verbal customer service skills.

Responsibilities

• Meet and greet visitors, log visits, and inform departments of arrivals.
• Receive, sign and relay information to relevant departments via Teams.
• Answer and direct calls, assist tenants with queries and appointments.
• Assist clients by explaining lettings processes and required documents; collect payments and distribute keys.
• Health & Safety duties: weekly fire alarm tests, monitor entrance, deliveries, and signage.

Skills

Customer service

Verbal communication

Written communication

Reception experience

Tools

Microsoft Teams

Job description

Reception and Administration Coordinator

Location: Stepney Green, London, E1 4DT

Working Hours: Monday to Friday, 10:00am-6:00pm, Saturday 11:00am-5:00pm

Days Off: 1 weekday off in lieu of working Saturday

Salary: £23,500-£26,000 per annum, depending on skills, knowledge and experience

Working Arrangement: Fully office-based

Can you start at short notice, or immediately?

This is a dual aspect role, covering both reception and administration duties.
You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills.

Want more details about what you will be doing? Great - read on!

Reception Coordinator (incl. Health & Safety)

• Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor's arrival, as well as sending customer feedback emails.
• Receiving, signing and informing or distributing to relevant departments via Teams.
• Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons.
• Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department.
• Health & Safety: testing fire alarm on a weekly basis, monitor entrance, deliveries, visitors, door card issuance, genera office H&S signs, any other general H&S duties needed.