Administrative Officer

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking an Operational Support role within the Single Point Access team. This position focuses on providing high-quality administrative support, managing data accurately, and fostering effective communication with patients and clinicians. Applicants should possess strong administrative skills and a commitment to teamwork and patient care.

Benefits

Opportunities for professional development

Supportive work environment

Work-life balance policies

Qualifications

• Experience in administrative roles within healthcare is desirable.
• Ability to communicate with tact and diplomacy.
• Proficient in data management and recording.

Responsibilities

• Provide efficient administrative support to Patient Choice Advisors and clinicians.
• Manage incoming calls and referrals, ensuring data accuracy.
• Assist in training of new team members and prioritize workload effectively.

Skills

Effective communication

Data entry

Administrative support

Team collaboration

Problem-solving

Job description

To provide a high-quality confidential service within the Single Point Access (SPA) team and GP Collaborative team, ensuring an excellent, quality service for patients, referrers, and clinicians using the service.

To provide administrative support to the Patient Choice Advisors and clinicians within the relevant services, assisting in delivering an efficient and high-quality service.

Undertake accurate recording, inputting, and amending of data within Trust Information systems. Communicate effectively with tact and diplomacy, seeking to overcome barriers to effective communication using methods such as email and telephone.

Work collaboratively with the wider departmental team to ensure a consistent, patient-first service.

Use initiative within the role, seeking guidance when necessary, and support the development and improvement of the service.

Complete all mandatory Trust training and participate in personal development.

Assist and support in the development and training of new team members.

Prioritize workload effectively and coordinate activities related to the role.

Provide efficient administrative and clerical support to PCA’s, clinicians, and patients.

Handle incoming calls from patients and clinicians confidently, efficiently, and confidentially, taking accurate messages.

Receive and process referrals from healthcare professionals and patients, ensuring data accuracy.

Manage incoming and outgoing mail daily.

Support staff with photocopying, filing, and general admin duties, including registration of referrals, scanning, and data entry.

Support triage clinicians by ensuring patient demographics are complete and legible on all referrals.

Comply with Sheffield Teaching Hospitals policies on confidentiality and conduct.

Support colleagues by providing cover as needed, including 7 days a week, 24/7.

Undertake all duties relevant to the position.

Work within an organization that values staff and community, offering professional development and policies supporting work-life balance.

Adhere to all Trust and Department policies and procedures.

Maintain high standards and effective relationships with service providers, promoting a patient-first approach.

Enhance the reputation of the SPA, GP Collaborative, and Sheffield Teaching Hospitals as caring organizations.

For further information or informal visits, contact:

Name: Jodie Naylor

Job title: Operational Support Manager

Email: [e-mail]

Telephone: [phone]

Sarah Purseglove

Operational Support Manager

Email: [e-mail]

Telephone: [phone]