Reception Agent

Accor Hotels; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount rates at Accor world

Learning programs through our Academie

Global career opportunities within Acc

Job summary

Accor Hotels is seeking a Reception Agent to welcome guests from arrival to departure, ensuring a memorable experience at our property. You will greet guests, handle check-ins, respond to requests, and settle accounts with exceptional service.

The role emphasizes a personalized guest experience, up-selling opportunities, and promoting hotel facilities. Fluency in English and experience with Opera or similar systems are valued, with benefits including employee rates and learning programs.

Qualifications

• Fluency in English is required.
• Service-focused personality is essential.
• Prior experience working with Opera or a related system is a plus.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Skills

Fluency in English

Service orientation

Tools

Opera

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,Joinus andbecomeaHeartist®.

Job Description

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Service focused personality is essential

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• additional languages are a plus
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.