Reception Administrator

ACS Staffing Solutions; Northampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

Hybrid working opportunities

Ongoing training

Free food onsite

Free onsite parking

Employee Assistance Programme

Mental Health First Aiders

Subsidised flu vaccinations

Wellbeing benefits

Annual company events

Job summary

ACS Staffing Solutions is seeking a Reception Administrator in Northampton for a permanent role working 8:00–17:00, Monday to Friday. You will be the first point of contact for employees, visitors and customers, ensuring a friendly, professional and efficient front-of-house operation.

You’ll join the Operations team and provide general administrative support, manage calls and post, update CRM data, and assist with reporting.

Qualifications

• Experience in reception, administration or customer service preferred but not essential.
• Strong communication and organisational skills are required.
• Proficiency with MS Office and IT basics is expected.

Responsibilities

• Welcoming visitors and creating a positive first impression.
• Answering and directing calls quickly and professionally.
• Managing the central email inbox and responding to enquiries.
• Sorting and distributing incoming and outgoing post.
• Updating the CRM with new contacts and information.
• Exporting data into Excel for reporting.
• Creating cart links to help streamline the customer journey.
• Supporting site security and keeping the reception area safe.
• Maintaining a professional, welcoming reception and providing admin support.

Skills

Friendly

Organised

Customer service

Communication

English proficiency

Team player

Tools

Microsoft Office

CRM

Job description

Reception Administrator

Northampton | Permanent | Hours 8AM – 5PM Monday – Friday | Salary – Up to £27,000 per annum

Are you friendly, organised and confident dealing with people? Do you enjoy a role where no two days are exactly the same?

We’re looking for a Reception Administrator to join our client’s team in Northampton.

You’ll be the first point of contact for employees, visitors and customers, so your personality, professionalism and people skills will really make a difference. Working as part of the Operations team alongside another reception colleague, you’ll play a key role in keeping the front of house running smoothly.

What will you be doing?

• Welcoming visitors and creating a fantastic first impression


• Answering and directing calls quickly and professionally


• Managing the central email inbox and responding to enquiries


• Sorting and distributing incoming and outgoing post


• Updating the CRM with new contacts and information


• Exporting data into Excel for reporting


• Creating cart links to help make the customer buying journey easier


• Supporting site security and ensuring the reception area remains safe and secure


• Keeping reception looking professional, welcoming and presentable


• Providing general administrative and operational support to the wider team

What our client is looking for?

We’re looking for someone who is naturally warm, helpful and professional and who enjoys being around people.

You’ll ideally have previous experience in reception, administration, customer service or an office environment, but this isn’t essential. If you have the right attitude, transferable skills and a willingness to learn, we’d love to hear from you.

You’ll need to be:

• Friendly, approachable and confident


• Professional and well-presented


• Organised with excellent attention to detail


• Comfortable using IT and Microsoft Office


• A confident communicator with strong written and spoken English


• Calm and professional when things get busy


• Reliable, self-motivated and able to use your own initiative


• Happy working independently and as part of a team

What’s in it for you?

Up to £27,000 per annum, depending on experience, plus a fantastic benefits package:

• 33 days annual leave, including bank holidays


• Hybrid working opportunities following successful probation, where applicable


• Ongoing training and development


• Free food onsite


• Free onsite parking


• Employee Assistance Programme


• Mental Health First Aiders


• Subsidised flu vaccinations


• Subsidised optical care for DSE users


• Annual enrolment into the company healthcare cash plan


• Family-focused working environment


• Regular social events, including summer BBQs and Christmas parties


• Flexible working opportunities where possible

Ready for your next move?