GP Receptionist

Allscreens Nationwide Ltd; Huntingdon; On-site; GBP 18,000 - 24,000; Part time

Job summary

East of England Community Health & Care NHS Trust is seeking a receptionist to support busy front desk from 12:00 to 18:30, Monday to Friday, with some additional hours for holiday cover.

You will welcome patients, manage registrations, appointments by phone or in person, handle post and messages, assist with repeat prescriptions and liaise with the GP team, maintaining confidentiality and safe, tidy reception area.

Responsibilities

• Receive patients for appointments, queries, and new registrations.
• Receiving, opening, handling, scanning mail and items transferred between surgeries. Double check scanning.
• Administration of/for patients, e.g. prepare registration forms etc.
• Make appointments for patients in person or by telephone.
• Informing Reception Supervisor/Practice Manager of all foreseeable problem areas, e.g. large demand for appointments, or too few appointments available when consulters are absent.
• Cash handling when dealing with fees for certificates and dispensing, &et c.
• Dealing with all telephone enquiries other than from patients, e.g. hospital appointments, results, transport, &et c.
• Taking and dealing appropriately with all requests for home visits.
• Maintaining confidentiality at all times with due regard to telephone conversations and conversation between members of staff in public places.
• Keeping reception desk and surrounding area clean and tidy at all times, renewing outdated paperwork on notice boards and making sure health and safety regulations are observed.
• Receive, list and make ready for collection specimens giving particular care that these are handled safely.
• Ensure that telephone system diversions are active and elevate problems to supervisor.
• Process repeat prescription requests and forward relevant advice from GPs.
• Contact the District Nursing Team SPA with GP initiated requests.
• Assist GP recruitment to research studies (eg VBI).
• Liaise with other team members.
• Contribute a share of cover to facilitate the team taking annual leave and/or in the event of other unplanned absences.

Job description

JOB DESCRIPTION - RECEPTIONIST

This role is an afternoon vacancy to support our team 12-6.30pm Monday to Friday. Additional hours may be available to provide holiday cover.

• 1. Receive patients for appointments, queries, and new registrations.
• 2. Receiving, opening, handling, scanning mail and items transferred between surgeries. Double check scanning.
• 3. Administration of/for patients, e.g. prepare registration forms etc.
• 4. Make appointments for patients in person or by telephone.
• 5. Informing Reception Supervisor/Practice Manager of all foreseeable problem areas, e.g. large demand for appointments, or too few appointments available when consulters are absent.
• 6. Cash handling when dealing with fees for certificates and dispensing, &etc.
• 7. Dealing with all telephone enquiries other than from patients, e.g. hospital appointments, results, transport, &etc.
• 8. Taking and dealing appropriately with all requests for home visits.
• 9. Maintaining confidentiality at all times with due regard to telephone conversations and conversation between members of staff in public places.
• 10. Keeping reception desk and surrounding area clean and tidy at all times, renewing outdated paperwork on notice boards and making sure health and safety regulations are observed.
• 11. Receive, list and make ready for collection specimens giving particular care that these are handled safely.
• 12. Ensure that telephone system diversions are active and elevate problems to supervisor.
• 13. Process repeat prescription requests and forward relevant advice from GPs.
• 14. Contact the District Nursing Team SPA with GP initiated requests.
• 15. Assist GP recruitment to research studies (eg VBI).
• 16. Liaise with other team members.
• 17. Contribute a share of cover to facilitate the team taking annual leave and/or in the event of other unplanned absences.

East of England Community Health & Care NHS Trust