Care Navigation Supervisor — Team Lead & Patient Liaison

Mayford House Surgery; Dalton-on-Tees; On-site; GBP 26,000 - 34,000; Full time

Job summary

Mayford House Surgery is seeking a permanent, full-time supervisory post within the care navigation team. The role supports the Care Navigator Supervisor, oversees care navigators, and handles reception and clinical enquiries. Shifts run Monday to Friday 8am–7pm with flexibility beyond core hours.

You will help recruit and train staff, manage rotas, handle patient enquiries, and assist with policy implementation, audits and patient communications.

Qualifications

• GCSE level or equivalent education.
• Experience of working with the general public.
• Experience with administrative duties.

Responsibilities

• Assist the Care Navigator Supervisor to supervise and manage care navigation staff, and work as part of the team.
• Support safe care navigation under practice protocols, recognising red flags and escalating urgent or complex cases.
• Act as the main contact for patients, passing on information, messages and enquiries to the clinical team.
• Liaise with multidisciplinary team members and external services such as secondary and community care.
• Help recruit, induct, train and appraise care navigation staff.
• Help maintain staffing levels, organise rotas and approve annual and other leave.
• Deal with general and more complex patient enquiries, including appointments, house visit requests and messages.
• Register new patients and manage appointments in line with agreed policies.
• Support the management of patient concerns and complaints, and contribute to audits.
• Help write reception policies and procedures, and organise surgery closures and late-night clinics.
• Produce the quarterly practice newsletter and maintain website, waiting room screen and Facebook content.
• Review telephone data, recommend system improvements, and carry out fire warden duties and deputise as Homeless Lead

Skills

Excellent communication

IT skills

Interpersonal skills

Time management

Teamwork / autonomous

Problem solving

Education

GCSE level or equivalent

Tools

SystmOne

Microsoft Office

Outlook

Job description

Mayford House Surgery is seeking a permanent, full-time supervisory post within the care navigation team. The role supports the Care Navigator Supervisor, oversees care navigators, and handles reception and clinical enquiries. Shifts run Monday to Friday 8am–7pm with flexibility beyond core hours.

You will help recruit and train staff, manage rotas, handle patient enquiries, and assist with policy implementation, audits and patient communications.