NHS Front Desk & Admin Assistant

East of England Community Health and Care NHS Trust (Cambridgeshire); Norwich; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Job summary

East of England Community Health and Care NHS Trust, Norwich Clinic, is seeking an Administration Assistant (Band 2) for full-time hours (37.5 per week) on a rota including Saturdays. The role involves reception, call taking, appointment management and wide-ranging administrative support for iCaSH services.

Flexible working options are mentioned where possible within NHS practices. The ideal candidate will have good all-round PC skills, be able to train on various systems and maintain excellent

Qualifications

• Competent operator of computers and software.
• GCSE English and Maths or equivalent.
• Knowledge of administrative procedures, software programs and medical terminology.

Responsibilities

• To provide reception, front of house, call taker, appointment manager and additional clinical support duties and a wide range of administrative support functions to the iCaSH service clinical and non-clinical teams.
• Act as the first point of contact to patients predominantly via the telephones, ensuring enquiries are dealt with promptly and in a professional manner.
• Maintain accurate patient records both manual and electronic in line with the organisation’s policies.
• Provide administration support to the iCaSH Service secretaries if required.
• This post may close early if sufficient applicants are received.

Skills

Competent operator of computers and/or

Knowledge of administrative procedures

Excellent organisational skills

Education

GCSE English and Maths or equivalent

Tools

Microsoft Office

Job description

East of England Community Health and Care NHS Trust, Norwich Clinic, is seeking an Administration Assistant (Band 2) for full-time hours (37.5 per week) on a rota including Saturdays. The role involves reception, call taking, appointment management and wide-ranging administrative support for iCaSH services.

Flexible working options are mentioned where possible within NHS practices. The ideal candidate will have good all-round PC skills, be able to train on various systems and maintain excellent