Recall and Screening Administrator

Lister House Surgery; East Midlands; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous holiday entitlement

NHS Pension Scheme

Access to variety of NHS discounts

Employee EAP well-being support

Employee discounts

Job summary

Lister House Surgery in Derby is seeking an administrator to manage recalls, appointments for post-natal and baby checks, and to maintain accurate patient records across four sites. You will support cancer awareness activities and ensure timely task completion in a collaborative GP practice.

The role involves data entry, appointment scheduling, and liaison with multiple teams to support efficient primary care services in a busy Derby practice.

Qualifications

• Experience with data quality checks and maintaining accurate patient records.
• Ability to book post-natal and baby immunisation appointments and maintain booking targets.
• Willingness to participate in staff inductions and team training.

Responsibilities

• Run assigned recalls to invite patients for appointments using preferred communication methods.
• Book post-natal, childhood immunisations, and baby checks as per practice policy.
• Make telephone calls to follow up appointments and inquiries.
• Monitor cancer screening recalls and follow up as required.
• Assist with booking overdue smear tests into clinics.
• Be an active member of the cancer awareness team and assist with displays.
• Update patient records with recalls, immunisation history and screening results.
• Liaise with other teams for advice and support with coding.

Job description

The post holder will run assigned recalls following agreed procedures and add data to patient records - including data quality checks and screening outcomes. The post holder will be expected to book post-natal, baby checks, and baby immunisation appointments. Working closely with the Administration manager and the team to ensure all tasks and duties are carried out in a timely manner.,

• Run assigned recalls to invite patients in for their relevant appointment/review, using patients preferred method of communication where possible, following the recall timetable and set protocols.


• Run NHS health checks via the Censura system and follow up non-attenders.


• Book appointments for post-natal, childhood immunisations, and baby checks following the practice policy and booking targets.


• Make telephone calls to follow up appointments and queries.


• Monitor cancer screening DNA's and take appropriate follow up actions, if required.


• Assist with booking patients who are overdue their smear, into Hub or Practice clinics.


• Be an active member of the cancer awareness team, assisting with displays across all sites.


• File normal smear results and action pathology tasks/recalls as per the rota.


• Update patient records to ensure an accurate summary is produced, including recalls, immunisation history, and screening results.


• Liaise with colleagues from other teams with regards to advice and support with coding.


• Monitor individual and group tasks and take appropriate actions.


• To scan patient correspondence to the computer clinical system and index to the correctly identified patient record.


• Take professional pride in the quality of your work and contribute to a positive and supportive team.


• Undertake internal or external training relevant to your role.


• Mentor and guidance for new members of staff.


• Participate in new staff inductions to provide an overview of the teams workload.

We are a friendly GP practice with over 70 years of history, lead by a stable forward-thinking partnership that is ready to embrace the new look of Primary Care.

We have four sites and over 46,000 patients spread across the city of Derby.

We seek someone who is keen to become a part of a growing and supportive team and is looking to work in an ambitious practice.

In return, Lister House Surgery will offer you the following benefits:

• Generous holiday entitlement


• NHS Pension Scheme


• Access to variety of NHS discounts


• Employee EAP well-being support


• Employee discounts