Fire & Security Service Manager

Optima Site Solutions Ltd; City Of London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Laptop and mobile phone

Pension scheme

28 days' annual leave

Job summary

Optima Site Solutions Ltd in London seeks an experienced Fire & Security Service Manager to oversee the day-to-day operation of the busy Service Department. You will report to the Operations Director and manage service delivery, engineer scheduling, staff supervision and training to ensure maintenance, small works and commissioning contracts are completed on time and within budget.

The role combines operational management with technical oversight and commercial responsibilities, including

Qualifications

• Previous technical experience with Fire, CCTV and Access Control systems.
• Proven experience managing and supervising engineering teams within a service or maintenance environment.
• Technical qualifications including FIA/NSI/LPCB/C&G or similar.

Responsibilities

• Manage the daily operation of the Fire & Security Service Department.
• Plan, schedule and oversee maintenance, small works and allocated commissioning contracts.
• Ensure service delivery is completed efficiently, within deadlines and budgets.
• Supervise and support Service Engineers, including apprentices and trainees.
• Coordinate engineer training and workload allocation.
• Identify additional small works opportunities at client sites.
• Organise pricing, prepare quotations and secure orders for small works projects.
• Oversee service reports and timely client invoicing.
• Maintain communication with clients, engineers and internal departments.
• Provide hands-on technical support when required.
• Identify opportunities to improve departmental performance.

Skills

Fire & Security systems

Engineering supervision

Scheduling & planning

Client relationships

Negotiation

Training & mentoring

Budget & cost control

Communication & presentation

Education

FIA/NSI/LPCB/C&G or equivalent

Job description

Fire & Security Service Manager

Location: Harlow Area / Greater London

Salary: £45,000 - £55,000 per annum, dependent on experience

Sector: Fire & Security | CCTV | Access Control | Service Management

Working Arrangement: Head Office Based with External Site Visits

About the Company

Our client is an established provider of Fire, Security and communal IRS systems, delivering technical solutions to commercial and residential clients across London and surrounding areas.

The business works with M&E contractors, housing associations, local authorities and property management companies, providing installation, service, maintenance and small works support.

The Role

We are recruiting for an experienced Fire & Security Service Manager to oversee the day-to-day operation of a busy Service Department.

Reporting to the Operations Director, the successful candidate will manage service delivery, engineer scheduling, staff supervision and training, ensuring maintenance, small works and allocated commissioning contracts are completed within agreed timescales and budgets.

The position combines operational management with technical oversight and commercial responsibilities, including identifying small works opportunities, preparing quotations and maintaining client relationships.

Previous experience with Fire, CCTV and Access Control systems is essential, alongside experience supervising and managing engineering teams.

Key Responsibilities

• Manage the daily operation of the Fire & Security Service Department.
• Plan, schedule and oversee maintenance, small works and allocated commissioning contracts.
• Ensure service delivery is completed efficiently, within agreed deadlines and budgets.
• Supervise, monitor and support Service Engineers, including apprentices and trainees.
• Coordinate engineer training, workload allocation and departmental performance.
• Identify additional small works opportunities at client sites.
• Organise pricing, prepare quotations and secure orders for small works projects.
• Oversee departmental paperwork, service reports and timely client invoicing.
• Maintain effective communication with clients, engineers and internal departments.
• Provide hands-on technical support when required.
• Identify and implement opportunities to improve departmental performance and service delivery.

Requirements

• Essential: Previous technical experience with Fire, CCTV and Access Control systems.
• Proven experience managing and supervising engineering teams within a service or maintenance environment.
• Relevant technical qualifications, including FIA/NSI/LPCB/C&G or similar.
• Experience planning and scheduling multiple maintenance activities.
• Ability to manage service contracts within agreed timescales and costs.
• Experience with small works pricing, quotations, securing orders and invoicing processes.
• Strong communication, negotiation, organisational and presentation skills.
• Ability to train, motivate and supervise engineers, including apprentices and trainees.
• Background within the service and maintenance industry and/or Fire & Security sector.
• Ability to meet relevant security industry screening requirements, including CRB / DBS checks.

What's on Offer

• Salary: £45,000 - £55,000 DOE
• Company vehicle.
• Company laptop and mobile phone.
• Pension scheme.
• 28 days' annual leave, including bank holidays.
• An additional day's holiday for every year of service.
• Additional birthday leave following probation, where the birthday falls on a working day.
• Opportunities for career advancement.