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Randstad CPE; West Bromwich; On-site; GBP 22,000 - 37,000; Full time

Job summary

Randstad CPE is seeking an experienced Resident Liaison Officer to join a busy social housing refurbishment project in West Bromwich. This immediate temporary assignment starts Monday, 28th September 2026 and runs until 17th October 2026, with potential extension.

You will coordinate between residents, contractors and site management, communicate plans, conduct pre-start checks, manage access, and handle on-site queries to maintain schedules and high resident satisfaction.

Qualifications

• Proven experience as Resident Liaison Officer in occupied social housing or similar contracts.
• Excellent written and verbal communication skills.
• Strong organisational and stakeholder management abilities.

Responsibilities

• Act as the primary link between tenants, site management and client representatives.
• Issue clear notices, newsletters and appointment letters to residents prior to work.
• Carry out pre-entry dilapidation checks and record resident needs.
• Collaborate with sub-contractors to secure access and keep works on schedule.
• Resolve queries and complaints quickly and empathetically on site.
• Conduct handovers with tenants to achieve high satisfaction scores.

Skills

Communication

Conflict resolution

Organisation

Job description

Start Date: Monday, 28th September 2026

Duration: Temporary (Initially until Friday, 17th October 2026 - potential extension)

About the Role

Are you an experienced

Resident Liaison Officer looking for an immediate start in West Bromwich?

We are recruiting a customer-focused RLO to join a fast-paced occupied social housing scheme. You will act as the vital bridge between residents, sub-contractors, and site management during ongoing internal and external refurbishment works.

This is an immediate temporary assignment starting

Monday, 28th September, running initially until

17th October, with the potential for ongoing work across local West Midlands housing stocks.

Key Responsibilities

• First Point of Contact: Act as the primary link between social housing tenants, site management, and client representatives.
• Resident Communications: Issue clear written notices, newsletters, and appointment letters to residents prior to work commencing.
• Pre-Start Condition Surveys: Carry out pre-entry dilapidation checks, surveys, and record resident needs or vulnerability requirements.
• Access Management: Work closely with sub-contractors to secure access to properties and ensure work remains on schedule.
• Complaints Handling: Resolve queries, complaints, and access issues quickly and empathetically on site.
• Handover & Sign-Off: Conduct final handovers with tenants once works are completed to secure high customer satisfaction scores.

What We Are Looking For

Experience

Proven track record working as an RLO within occupied social housing or local authority housing contracts.

Skills

Outstanding communication, conflict resolution, and organization skills.

Safety & Certifications

Valid CSCS Card (preferred) and clean full UK Driving License with own vehicle (if required for travel across West Bromwich sites).

Availability

Must be ready to start on-site in West Bromwich on Monday, 28th September 2026.

What's on Offer?

Consistent, busy local contract with a leading housing contractor.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.