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Fix Auto Walsall; Walsall; On-site; GBP 22,000 - 30,000; Full time

Job summary

Fix Auto Walsall is seeking an experienced Customer Service Adviser to join our front-of-house team. This role requires understanding bodyshop workflows, insurer processes, and delivering efficient administrative management.

You will manage customer interactions, schedule vehicle intake, and maintain accurate records while ensuring compliance with insurer and Fix Auto standards. The position involves handling CRM systems and supporting estimators, with responsibilities extending to HR tasks and

Qualifications

• Experience working front-of-house in a bodyshop or accident repair centre.
• Strong communication with customers, insurers, and suppliers.
• Ability to manage documentation and admin workflows.
• Familiarity with insurer processes and Kitemark standards.

Responsibilities

• Manage daily front-of-house operations in a busy bodyshop environment.
• Act as the main point of contact for customers, insurers, engineers, and suppliers.
• Handle customer updates, queries, and complaints professionally.
• Book vehicles in and out in line with workshop capacity and repair schedules.
• Operate and manage Autoflow CRM for job management and workflow tracking.
• Maintain accurate job records, customer files, and insurer documentation.
• Support estimators and management with job progression, authorisations, and admin follow‑up.
• Ensure documentation complies with insurer and BSI requirements.
• Assist with insurer approvals, audits, and compliance processes.
• Maintain organised records in support of BSI Kitemark and Fix Auto network standards.
• Ensure all front‑of‑house processes align with insurer and network requirements.
• Oversee front-office organisation, cleanliness, and presentation.
• Manage phone systems, inboxes, and daily administrative workflows.
• Assist with staff coordination, onboarding paperwork, and basic HR tasks.
• Act as a key-holder and support opening/closing procedures as required.

Skills

Customer service

Front-of-house management

Communication

Insurer processes

CRM systems

Tools

Autoflow CRM

Job description

Company Overview

Fix Auto Walsall is a rapidly growing accident repair centre committed to delivering high-quality vehicle repairs, exceptional customer service, and full compliance with industry standards.

As part of the Fix Auto network, we pride ourselves on professionalism, efficiency, and a forward-thinking approach - we are also a full insurer approved and BSI Kitemark accredited repair centre. Our team operates in a fast‑paced environment where accuracy, communication, and customer care are central to everything we do.

Job Post Summary

Date Posted: 04th of September 2026

Job Description

Fix Auto Walsall is entering an exciting period of growth, and we are seeking an experienced customer service adviser with previous experience in the front office of a body shop or accident repair centre. This is not a junior receptionist role - we require someone who understands bodyshop workflow, insurer processes, customer handling, and efficient administrative management.

Key Responsibilities

Front of House & Customer Management

• Manage daily front-of-house operations in a busy bodyshop environment.
• Act as the main point of contact for customers, insurers, engineers, and suppliers.
• Handle customer updates, queries, and complaints professionally.
• Book vehicles in and out in line with workshop capacity and repair schedules.

Bodyshop Administration & Systems

• Operate and manage Autoflow CRM for job management and workflow tracking.
• Maintain accurate job records, customer files, and insurer documentation.
• Support estimators and management with job progression, authorisations, and admin follow‑up.
• Ensure documentation complies with insurer and BSI requirements.

Insurance & Compliance Support

• Assist with insurer approvals, audits, and compliance processes.
• Maintain organised records in support of BSI Kitemark and Fix Auto network standards.
• Ensure all front‑of‑house processes align with insurer and network requirements.

Office & Site Management

• Oversee front-office organisation, cleanliness, and presentation.
• Manage phone systems, inboxes, and daily administrative workflows.
• Assist with staff coordination, onboarding paperwork, and basic HR tasks.
• Act as a key-holder and support opening/closing procedures as required.