Part time Bodyshop Advisor

Drive Motor Retail Limited; Redcar; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Performance-based bonuses

Staff discounts

Annual leave 24 days + bank holidays

Employee discount portal

Family-friendly policies

Health & wellbeing support

Training & development

Job summary

Drive Motor Retail Redcar is seeking a customer-focused Bodyshop Advisor for a part-time position (22.5 hours/week). You will be the first point of contact for customers, handling bookings, estimates, invoices, and insurance documents, while coordinating with the service and bodyshop teams to ensure smooth repair journeys.

Ideal candidates have prior automotive customer service or administrative experience, excellent communication, and strong IT skills.

Qualifications

• Experience in customer-facing roles within automotive or service sectors.
• Strong communication and organisational abilities.
• Competent with computer systems used in bodyshops or dealerships.

Responsibilities

• Greet customers in person and by phone with a professional demeanor.
• Book in repairs and provide progress updates to customers.
• Prepare estimates, invoices and insurance documents as required.
• Communicate repair progress clearly and promptly to customers.
• Support the bodyshop team with administrative and coordination duties.
• Maintain accurate job records with attention to detail.

Skills

Customer service

Administration

Organisational skills

IT literacy

Tools

Dealership systems

Job description

Part-time - 22.5 Hours per week - Monday - Friday - Flexible on timings.

About Us

Drive Motor Retail is a trusted name in the UK automotive industry, known for delivering exceptional service, supporting career growth, and offering a wide range of exciting roles across sales, aftersales, and technical teams. We are proud to invest in our people, and we reward commitment, flexibility, and results with a competitive salary and a leading benefits package.

Redcar dealership

Benefits Package Includes:

• Performance-based bonuses
• Staff Perks: Discounts on personal services and large referral bonuses for recommendations of staff
• Annual Leave: 24 days of annual leave increasing with length of service, plus bank holidays
• Employee Discount Portal: Access to hundreds of savings through our exclusive reward gateway
• Family-Friendly Policies: Family and friends discounts on services and referral schemes
• Health & Wellbeing Support: Medicare cash plan covering employees and their children, including same-day online GP access and support for health, wellbeing, and dental care
• Training & Development: Ongoing training, professional development, and upskilling opportunities

About the Role

We’re looking for a confident and professional Bodyshop Advisor to join our award-winning bodyshop team at Drive Motor Retail Redcar.

As the first point of contact for our customers, you’ll play a vital role in delivering a seamless and friendly experience throughout their repair journey. Working alongside an experienced management and technical team, you’ll ensure all administrative, estimating, and communication processes run smoothly and efficiently.

Key Responsibilities include:

• Welcoming customers in person and over the phone, ensuring a professional and friendly experience
• Booking in repair work and managing updates throughout the repair process
• Preparing estimates, invoices, and insurance-related documentation where required
• Providing clear and timely communication to customers on repair progress and completion times
• Supporting the bodyshop team with administrative and coordination duties
• Maintaining accurate job records and ensuring excellent attention to detail across all processes

What We’re Looking For

We’re seeking a motivated and customer-focused professional who thrives in a fast-paced environment and enjoys delivering outstanding service.

The ideal candidate will have:

• Previous experience as a Bodyshop Advisor, Service Advisor, or in a customer service or administrative role (automotive experience preferred)
• Excellent communication, organisation, and multitasking skills
• Confidence in handling customer interactions both face-to-face and over the phone
• Strong IT literacy and familiarity with bodyshop or dealership systems (training provided if required)
• A positive attitude, professional manner, and commitment to maintaining high standards

Inclusion & Equality

Drive Motor Retail is proud to be an equal opportunity employer. We are committed to building an inclusive environment for all employees, ensuring fair treatment regardless of race, religion, gender identity, sexual orientation, disability, or background.