Homeownership Services Officer

NEWLON HOUSING TRUST; Greater London; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

27 days holiday

Non-contributory pension

Excellent benefits

Flexi scheme

Job summary

Newlon Housing Trust is seeking an experienced individual to join our Homeownership Services team at Hale Village, London. You will manage day-to-day homeownership services and transactions, delivering a proactive, customer-focused resale and staircasing service, including remortgages and lease extensions.

You will bring proven experience in property transactions and residential conveyancing, strong administration and IT skills, and excellent planning and organisational abilities.

Qualifications

• Experience in property transactions and residential conveyancing.
• Proven track record in customer service in housing.
• Good administration and IT skills with strong planning and organisation.

Responsibilities

• Manage day-to-day functions of homeownership services and transactions.
• Provide remortgages, probate enquiries, lease extensions/variations, disposals, repossessions/support.
• Deliver proactive resale and staircasing service for customers.

Skills

Customer-focused service

Planning and organisational skills

IT skills

Tools

Property transactions software

Job description

Salary: £43,082 per annum plus opportunity to earn up to 5% performance related pay

Contract: Full-time, permanent

Location: Hale Village, London, N17

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

We have an opportunity for an experienced individual to join our Homeownership Services team and manage the day-to-day functions of homeownership services and transactions. You will provide a highly proactive and customer-focused resales and staircasing service, which will include remortgages, probate enquiries, freehold/leasehold disposals, solicitor enquiries, lease extensions/variations, and repossessions/forfeitures.

With proven experience and working knowledge in property transactions, residential conveyancing and a variety of homeownership products and current housing legislation, you will have a proven track record of providing customer service to a range of customers in a housing environment, along with good administration and IT skills and good planning and organisational skills with the ability to manage a large and varied workload.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

Closing date: 23:59 on Tuesday 25 August 2026.

Interviews will be held in person at our offices in Hale Village on Wednesday 2 September 2026.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.