Soft Services Facilities Manager

Sodexo Group; United Kingdom; Remote; GBP 39,000 - 44,000; Full time

Benefits offered by this job

Unlimited wellbeing platform

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sudbury-based Sodexo is seeking a Soft Services Facilities Manager to lead integrated facilities management across the site, including catering, cleaning, security and workplace services.

You will develop a high-performing team, manage budgets, and build strong stakeholder relationships to deliver exceptional client experiences and ensure compliance and safety.

Qualifications

• Significant management experience within Facilities Management, contract services or a comparable multi-service operation.
• Experience leading multiple soft service lines (catering, cleaning, workplace services).
• Experience working in a manufacturing/production or fast-paced operational environment is preferred.
• Strong track record of leading managers, supervisors and operational teams.
• Experience managing a demanding client or senior stakeholder relationship.
• Strong commercial awareness including budget management, labour control, forecasting and financial performance.
• Experience managing operational performance against KPIs, SLAs, audits and compliance standards.
• Evidence of improving operational performance and developing high-performing teams.

Responsibilities

• Lead the delivery of integrated facilities management services, ensuring exceptional service standards across the site.
• Inspire, develop, and support a diverse team, creating a positive, high-performing culture where everyone can thrive.
• Build strong relationships with clients and stakeholders, acting as the main point of contact and ensuring expectations are exceeded.
• Drive operational excellence by managing multiple services, including catering, cleaning, security, and workplace services.
• Take ownership of financial performance, managing budgets, controlling costs, and identifying opportunities to improve profitability.
• Champion health, safety, food safety, and compliance, ensuring all statutory and company standards are met.
• Monitor service performance through audits, KPIs, and customer feedback, implementing improvements where needed.
• Lead recruitment, onboarding, training, and performance management, helping your team develop and reach their full potential.
• Identify opportunities to grow the business, improve services, and strengthen long-term client partnerships.
• Work collaboratively with department managers to ensure seamless day-to-day operations across the site.
• Promote a culture of continuous improvement, innovation, and exceptional customer service.
• Ensure the site operates efficiently while delivering outstanding experiences for clients, customers, and colleagues.

Skills

Facilities management

Leadership

Stakeholder management

Budget management

Health & safety

Education

IOSH qualification

Food Safety Level 3

Job description

• Full time
• Monday- Friday
• £39,000 - £44,000 per annum
• Opportunities for professional development
• Plus our Sodexo employee benefits package

Soft Services Facilities Manager

Sudbury - Full time

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic Soft Services Facilities Manager to join our team and play a key role in driving excellence and innovation in Facilities Management.

As a Soft Services Facilities Manager you'll:

• Lead the delivery of integrated facilities management services, ensuring exceptional service standards across the site.
• Inspire, develop, and support a diverse team, creating a positive, high-performing culture where everyone can thrive.
• Build strong relationships with clients and stakeholders, acting as the main point of contact and ensuring their expectations are consistently exceeded.
• Drive operational excellence by managing multiple services, including catering, cleaning, security, and workplace services.
• Take ownership of financial performance, managing budgets, controlling costs, and identifying opportunities to improve profitability.
• Champion health, safety, food safety, and compliance, ensuring all statutory and company standards are met.
• Monitor service performance through audits, KPIs, and customer feedback, implementing improvements where needed.
• Lead recruitment, onboarding, training, and performance management, helping your team develop and reach their full potential.
• Identify opportunities to grow the business, improve services, and strengthen long-term client partnerships.
• Work collaboratively with department managers to ensure seamless day-to-day operations across the site.
• Promote a culture of continuous improvement, innovation, and exceptional customer service.
• Ensure the site operates efficiently while delivering outstanding experiences for clients, customers, and colleagues.

What we're looking for:

• Significant management experience within Facilities Management, contract services or a comparable multi-service operation.
• Experience leading multiple soft service lines, such as catering, cleaning and workplace services.
• Experience working within a manufacturing, production or similarly fast-paced operational environment is preferred.
• A strong track record of leading managers, supervisors and operational teams.
• Experience managing a demanding client or senior stakeholder relationship.
• Strong commercial awareness, including experience of budget management, labour control, forecasting and financial performance.
• Experience managing operational performance against KPIs, SLAs, audits and compliance standards.
• Strong knowledge of health & safety and operational compliance.
• The confidence to challenge, influence and communicate effectively with stakeholders at all levels.
• Evidence of improving operational performance and developing high-performing teams.
• A hands-on leadership style with the ability to remain visible and engaged with the operation.
• An IOSH qualification and Food Safety Level 3 would also be advantageous.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications