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Heron Foods; Sunderland; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days leave

Discounts

Wellbeing support

Long service recognition

Career development

Job summary

Heron Foods in Sunderland is seeking a Store Manager to lead a busy shop, coach the team, and drive sales.

You will ensure excellent customer service, maintain store standards, manage stock, health and safety, and develop talent for future growth. In return, you’ll enjoy a competitive salary, 30 days leave, discounts, wellbeing support, and structured career progression within the B&M group.

Qualifications

• Proven experience in store leadership and retail management.
• Demonstrated ability to coach and develop teams.
• Strong focus on customer service and sales targets.

Responsibilities

• Lead and motivate your team to meet sales targets.
• Provide hands-on leadership and coaching for a high‑performing store.
• Ensure store presentation, stock management and health & safety compliance.
• Deliver excellent customer service and resolve queries.
• Develop talent and succession plans within the team.

Skills

Store management

Team leadership

Customer service

Retail operations

Health & safety

Tools

POS systems

Job description

Salary: £30,920 per annum, plus bonus opportunity

Discover Your Next Leadership Opportunity: Store Manager at Heron Foods

Location: Houghton Le Spring, Sunderland, DH4 4AF

Why Heron Foods?

Heron Foods is one of the UK’s fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we’re a company on the move, committed to delivering value to our customers and opportunities to our teams.

We’re proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK’s ‘Happiest Workplaces’ in the WorkL Awards.

What We Offer Our Store Managers:

• Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days.
• Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year.
• Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family.
• Additional Perks: Recognition for long service.
• Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs.

What You’ll Do:

As a Store Manager, you’ll be at the heart of our success, taking responsibility for:

• Leading and motivating your team to deliver exceptional results and achieve sales targets.
• Providing hands‑on leadership, coaching, and fostering a collaborative, high‑performing store environment.
• Ensuring operational excellence, from store presentation to stock management and health & safety compliance.
• Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience.
• Developing talent within your team, creating succession plans, and supporting ongoing growth.

Fast-Paced and Rewarding:

This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you’ll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment.

What We’re Looking For:

We’re seeking individuals who bring:

• Proven experience as a Store Manager, Retail Manager, or in a similar leadership role.
• A strong track record of developing teams and achieving results.
• A genuine passion for retail, customer service, and delivering exceptional results.
• The ability to thrive in a fast‑paced, community‑focused retail environment.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Up to £13 per hour (inclusive of enhancement when performing management duties)

Up to £13 per hour (inclusive of enhancement when performing management duties)

Up to £13 per hour (inclusive of enhancement when performing management duties)