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Heron Foods; North Shields; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

30 days leave

Staff discounts

Wellbeing support

Career development

Job summary

Heron Foods in North Shields seeks a Store Manager to lead a busy team and drive sales while delivering excellent store operations. You will coach staff, uphold standards, and enhance the customer experience in a fast-paced retail setting.

Join a growing UK retailer and benefit from 30 days leave, staff discounts, wellbeing support, and structured career development as you build leadership and operational excellence within the team.

Qualifications

• Proven experience as a Store Manager, Retail Manager, or in a similar leadership role.
• Strong track record of developing teams and achieving results.
• Passion for retail and customer service.
• Ability to thrive in a fast-paced, community-focused environment.

Responsibilities

• Leading and motivating your team to deliver exceptional results and achieve sales targets.
• Providing hands-on leadership, coaching, and fostering a collaborative, high-performing store environment.
• Ensuring operational excellence, from store presentation to stock management and health & safety compliance.
• Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience.
• Developing talent within your team, creating succession plans, and supporting ongoing growth.

Skills

Leadership

Team development

Customer service

Retail management

Job description

920Discover Your Next Leadership Opportunity: Store Manager at Heron Foods

Location: North Shields, NE29 6QF

Why Heron Foods?

Heron Foods is one of the UK’s fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As

part of the B&M retail group, we’re a company on the move, committed to delivering value to our customers and opportunities to our

teams.

We’re proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace

culture. In fact, we were recognised as one of the UK’s ‘Happiest Workplaces’ in the WorkL Awards.

What We Offer Our Store Managers:

• Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days.
• Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year.
• Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family.
• Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs.

What You’ll Do:

As a Store Manager, you’ll be at the heart of our success, taking responsibility for:

• Leading and motivating your team to deliver exceptional results and achieve sales targets.
• Providing hands‑on leadership, coaching, and fostering a collaborative, high‑performing store environment.
• Ensuring operational excellence, from store presentation to stock management and health & safety compliance.
• Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience.
• Developing talent within your team, creating succession plans, and supporting ongoing growth.

Fast-Paced and Rewarding:

This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational

excellence, you’ll play a crucial part in the success of our business and gain invaluable experience managing a busy retail

What We’re Looking For:

• Proven experience as a Store Manager, Retail Manager, or in a similar leadership role.
• A strong track record of developing teams and achieving results.
• A genuine passion for retail, customer service, and delivering exceptional results.
• The ability to thrive in a fast‑paced, community‑focused retail environment.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Up to £12.71 per hour (depending on age)

Up to £13 per hour (inclusive of enhancement when performing management duties)

Up to £13 per hour (inclusive of enhancement when performing management duties)