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TUI Group; Stratford-upon-Avon; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & wellbeing

Career progression

Pension & life assurance

Job summary

TUI Group in Stratford-upon-Avon is seeking a Travel Advisor to help customers plan and book holidays, cruises, UK breaks and more. You will provide excellent service and use a variety of systems to support sales and customer queries.

You will work varied shifts, including weekends and bank holidays, with a competitive hourly wage, commission, and holiday benefits, plus pension and development opportunities.

Qualifications

• Customer‑oriented service mindset.
• Sales-driven with ability to meet targets.

Responsibilities

• Inspire customers and colleagues to create memorable holiday experiences.
• Aim to exceed sales objectives in a retail setting.
• Resolve questions or complaints promptly and professionally.
• Learn and use multiple systems to support customers and sales.
• Contribute to a positive team culture in-store and online.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Stratford upon Avon store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

annual leave 23 days pro rata, 8 Bank Holidays, pension