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TUI Group; Rushden; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & Wellbeing

Pension & life assurance

Job summary

TUI Group is seeking a Travel Advisor for the Rushden Lakes store (inside NEXT) to help customers choose and book holidays, cruises, UK breaks and add-on products. You will be part of a supportive retail team, delivering memorable holidays and high-quality service in a busy store environment.

You’ll engage customers, work towards targets, and participate in ongoing training to stay ahead of product knowledge and systems.

Qualifications

• Experience in delivering great customer service.
• Ability to work in a target-driven sales environment.
• Strong teamwork and communication skills.

Responsibilities

• Inspire customers and colleagues to enjoy holidays and experiences.
• Work to exceed sales objectives, aligning with retail targets.
• Adapt to changing situations and assist customers face-to-face and virtually.
• Investigate and resolve questions or complaints to ensure customer satisfaction.
• Learn and use systems training to enhance knowledge and sell holidays effectively.

Skills

Customer service

Sales targets

Communication

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Rushden Lakes (inside NEXT) store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• - TUI offers much more than just starting salary of £13.09 per hour
• - Be rewarded for exceeding your targets with our commission scheme
• - Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• - Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• - Investment in your development and career progression
• - Pension scheme and life assurance

ABOUT THE JOB

• - Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• - Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• - You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• - If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• - As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.