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TUI Group; Kilmarnock; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits and discounts

Health and Wellbeing programme

Career development

Job summary

TUI in Kilmarnock is looking for a Travel Advisor who will help customers select and book holidays, cruises, and UK breaks, while delivering outstanding service. You’ll work in a vibrant team, earning commission on targets and enjoying travel benefits and development opportunities.

You’ll handle both in-store and online customer interactions, contribute to sales, and participate in ongoing training to deepen product knowledge and destination expertise, with a shift pattern including weekends.

Responsibilities

• Inspire customers and colleagues while having fun.
• Exceed sales objectives in retail and smash targets.
• Embrace change and engage with customers face-to-face and virtually.
• Confidently investigate and resolve any questions or complaints.
• Receive training on a variety of systems to enhance knowledge and help bring holidays to life.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Kilmarnock store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.