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TUI Group; Hemel Hempstead; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Discounts and time off

Health and wellbeing

Career progression

Pension & life assurance

Job summary

TUI Group in Hemel Hempstead is hiring a Travel Advisor to help customers design unforgettable holidays, cruises, UK breaks and add-on products. You’ll deliver excellent in-store service and support customers both face-to-face and virtually.

You’ll be trained on various systems and have the opportunity to exceed sales targets through a commission scheme, with holiday benefits, pension, life assurance and health initiatives included.

Responsibilities

• Inspire customers and colleagues while delivering a great level of service in-store.
• Exceed sales objectives with a focus on holidays, cruises and UK breaks.
• Handle customer questions and resolve complaints with confidence.
• Receive training on systems to help bring memorable holidays to life for customers.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Hemel Hempsteadstore, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.