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Heart of England Society; Stratford-on-Avon; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Staff discount across our stores

Generous holiday entitlement

Employee assistance programme

Community initiatives

Job summary

Heart of England Co-operative Society in Bishops Itchington is hiring Customer Service Assistants to join our food store. This role offers 12 hours per week on a permanent basis or 16 hours per week for a 4-month fixed-term contract.

You will provide friendly service, stock shelves, handle deliveries, maintain cleanliness and food safety, and support promotions. A clear path to Team Leader and Store Manager roles is available with ongoing training.

Qualifications

• Deliver friendly, helpful, and efficient service to every customer.
• Keep shelves stocked, well-presented, and shop floor ready.
• Handle deliveries, replenishment, and stock rotation.
• Maintain high standards of cleanliness and food safety.
• Support promotions and merchandising activity.

Responsibilities

• Provide friendly, helpful customer service on a busy shop floor.
• Keep shelves stocked and presentable, ensuring stock is rotated.
• Assist with deliveries and stock replenishment to maintain availability.

Job description

Looking to start or grow your retail career? We’re recruiting Customer Service Assistants to join our food store

Bishops Itchington | 12 hours per week permanent position | 16 hours per week 4-month fixed-term contract.

This is more than just a shop floor role – it’s your opportunity to build a career in retail, with a clear pathway to Team Leader and Store Manager roles.

About Us

At the Heart of England Co-operative Society, we’ve been serving our communities since 1832. As an independent Co-operative, we put people at the heart of everything we do – from our customers and members to our colleagues. With continued growth across our food stores, now is a great time to join us and develop your career.

What You’ll Do

As a Customer Service Assistant, you’ll play a key role in keeping our store running smoothly while delivering a great shopping experience:

• Deliver friendly, helpful, and efficient service to every customer
• Keep shelves fully stocked, well-presented, and shop floor ready
• Handle deliveries, replenishment, and stock rotation
• Maintain high standards of cleanliness and food safety
• Support promotions and merchandising activity
• Work as part of a team to achieve store targets

You’ll be visible on the shop floor, ready to help customers and step in wherever needed to keep the store running at pace.

Why Join Us?

Progression & Development:

• Clear pathway to Team Leader and Store Manager roles
• Ongoing training and development to support your career growth
• Opportunities across our expanding store network
• Competitive hourly rate of £12.71
• Generous holiday entitlement
• Staff discount across our stores
• Employee assistance programme
• Opportunities to get involved in community initiatives

Build Your Future with Us