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Sheffield City Council; Sheffield; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

Sheffield City Council is seeking an enthusiastic Enforcement Agent to undertake enforcement activity in line with legislation, guidance and council procedures. The post holder will support the recovery of unpaid debts and engage professionally with customers and stakeholders.

The role is 37 hours per week, based in the city centre with a hybrid model. It is field-based and requires face-to-face visits with customers; training and meetings are held at Howden House.

Qualifications

• Experience of enforcement activity, income collection and debt recovery processes.
• Ability to work confidently, lawfully and professionally in challenging situations.
• Excellent IT skills to use the Council’s finance, enforcement and case management systems to record activity.
• Proficient in using Microsoft 365 packages.

Responsibilities

• Undertake enforcement activity in line with legislation, guidance and Council procedures.
• Support effective recovery of unpaid debts and engage with customers and stakeholders.
• Carry out enforcement duties in the field and attend training, meetings and required visits with customers.
• Maintain accurate records and ensure cases are managed lawfully, fairly and sensitively.

Skills

Enforcement

Debt recovery

Customer service

Stakeholder liaison

IT skills

MS 365

Job description

We are looking for an enthusiastic and positive individual who is customer focused and committed to delivering a modern and effective service.

Specifically, we are looking to appoint an Enforcement Agent who will be responsible for undertaking enforcement activity in accordance with relevant legislation, statutory guidance and Council procedures. The postholder will support the effective recovery of unpaid debts, engage professionally with customers and stakeholders, and ensure all enforcement action is completed lawfully, fairly and sensitively.

There are 2 full time 37 hour vanacies available within the Enforcement Team. We are based in the city centre (Howden House) working on a hybrid model. Office attendance is required for training, meetings and to meet service requirements. This role is field based and requires face to face visits with customers

For this role you will need enforcement, debt recovery and customer service experience including:

• Experience of enforcement activity, income collection and debt recovery processes
• The ability to work confidently, lawfully and professionally in challenging situations
• The ability to liaise effectively with internal services, external partners and customers in relation to enforcement action, payment arrangements and debt management.
• Excellent I.T. skills to utilise the Council’s finance, enforcement and case management systems to record activity accurately and manage enforcement processes.
• Proficient in using Microsoft 365 packages.
• A flexible and professional approach, with a commitment to customer care, safeguarding, equality and diversity, and working as part of a team.

Interviews will be held face to face in Howden House

This varied and challenging role requires a sound understanding of enforcement procedures, excellent communication and customer care skills, and the ability to act with professionalism, resilience and discretion when dealing with a wide range of customers, internal services and external stakeholders.

The successful candidate will be expected to carry out enforcement duties in line with the Taking Control of Goods Regulations, relevant statutory guidance, Council policies and procedures, and will be required to maintain accurate records, assess vulnerability and affordability, and ensure cases are managed appropriately.

If you are enthusiastic and have the necessary skills, knowledge, and experience to join our team we would like to hear from you.