Dental Administration Support

Oxford Health NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave

NHS Discount across shops/restaurants

Competitive pension scheme

Cycle to work scheme

Employee Assistance Programme

Staff networking and Equality, D&I

Job summary

Oxford Health NHS Foundation Trust is seeking an organised administrator to support the Dental Referrals Team within the Oxfordshire Community Dental Service. You will help process referrals, respond to queries, and support the Senior Leadership Team.

Travel between Trust sites is essential. The role involves handling confidential enquiries, maintaining records, and assisting with service finances and reporting using Microsoft Office tools.

Qualifications

• Strong organisational and administrative skills.
• Experience handling confidential and complex enquiries.
• Proficient with Microsoft Office and digital records systems.

Responsibilities

• Handle confidential and complex enquiries from patients, carers, colleagues and external agencies in line with service procedures and Trust policies.
• Process and triage dental referrals promptly, monitor the shared mailbox and elevate breaches of the 12-week referral-to-assessment timeframe.
• Support the Dental Referral Co-ordinator with administrative improvements, EDI claims, the General Anaesthetic pathway and service finances, including outstanding patient charges.
• Maintain accurate electronic patient records, upload radiographs and process subject access requests while meeting information governance requirements.
• Liaise effectively with hospitals, Children’s Services, safeguarding leads, senior clinicians and the Dental Senior Leadership Team.
• Support weekly performance reporting and produce high-quality documentation using appropriate Microsoft applications.
• Organise workload to meet deadlines, seek guidance when required and participate in individual and group supervision.

Skills

Organised

Proactive

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Are you an organised and proactive administrator who enjoys making a real difference to patients' healthcare journeys?

This role supports the Dental Referral Co-ordinator with the day-to-day operation of the Dental Referrals Team within Oxfordshire Community Dental Service (OCDS).

The post holder will help ensure referrals are processed smoothly and efficiently, while responding to queries from patients, carers and professionals.

They will also undertake a range of administrative duties to support the wider service, including the Senior Leadership Team.

The ability to travel independently between sites within the Trust is essential for this role.

• Handle confidential and complex enquiries from patients, carers, colleagues and external agencies in line with service procedures and Trust policies.
• Process and triage dental referrals promptly, monitor the shared mailbox and elevate breaches of the 12-week referral-to-assessment timeframe.
• Support the Dental Referral Co-ordinator with administrative improvements, EDI claims, the General Anaesthetic pathway and service finances, including outstanding patient charges.
• Maintain accurate electronic patient records, upload radiographs and process subject access requests while meeting information governance requirements.
• Liaise effectively with hospitals, Children’s Services, safeguarding leads, senior clinicians and the Dental Senior Leadership Team.
• Support weekly performance reporting and produce high-quality documentation using appropriate Microsoft applications.
• Organise workload to meet deadlines, seek guidance when required and participate in individual and group supervision.

Oxford Health is a great place to work.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”.

Our values are: “Caring, safe and excellent”.

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

For further details / informal visits contact: Name: Kerry McGann Job title: Dental Nurse Team Manager Email address: [e-mail] Telephone number: 01865 904 042