Receptionist

Together Dental; Great Yarmouth; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Staff referral scheme

Birthday leave

Discounted dental treatment

Job summary

Together Dental in Great Yarmouth is seeking a friendly Receptionist for a part-time 23-hour per week role. You will be the first point of contact for patients, managing appointments, answering calls, and handling administrative tasks to ensure a smooth patient journey.

The role requires excellent customer service, organisation, and teamwork, with training provided. Permanent contract and competitive hourly pay are offered within a welcoming dental group.

Qualifications

• Friendly, approachable approach and excellent customer service.
• Organised with good attention to detail.
• Confident communicator with strong interpersonal skills.
• Comfortable using computer systems and learning new software.
• Able to work efficiently in a busy environment and manage multiple priorities.
• Reliable, professional, and a great team player.

Responsibilities

• Welcome patients in a warm, friendly, and professional manner.
• Manage appointments and maintain clinicians' diaries.
• Answer calls and respond to email enquiries.
• Assist patients with bookings and information.
• Maintain accurate patient records in line with GDPR.
• Process payments and manage daily financial transactions.
• Support the smooth day-to-day running of the reception area.
• Collaborate with clinical and administrative teams to deliver an excellent patient experience.
• Carry out general administrative duties as required.

Skills

Customer service

Organised

Communication

IT skills

multitasking

Team player

Tools

Computer systems

Job description

The Opportunity

Location: Great Yarmouth

Salary: £12.80 - £13.30 per hour

Hours: 23 hours per week (Wed 11am - 8pm, Thurs 8am - 5:30 & Sat 8:30 - 1pm)

Contract: Permanent

We are looking for a friendly, organised, and customer-focused Receptionist to join our welcoming dental practice.

As the first point of contact for our patients, you'll play an essential role in creating a positive experience from the moment they walk through our doors. If you enjoy helping people, thrive in a busy environment, and take pride in delivering exceptional customer service, we'd love to hear from you.

Working closely with our clinicians, nursing team, and Practice Manager, you'll help ensure the smooth day-to-day running of the practice while providing outstanding support to our patients.

The Role

As a Receptionist, You Will

• Welcome patients in a warm, friendly, and professional manner.
• Manage appointments and maintain clinicians' diaries efficiently.
• Answer telephone calls and respond to email enquiries.
• Assist patients with bookings, queries, and general information.
• Maintain accurate patient records in line with GDPR and company policies.
• Process payments and manage daily financial transactions.
• Support the smooth day-to-day running of the reception area.
• Work collaboratively with the clinical and administrative teams to deliver an excellent patient experience.
• Carry out general administrative duties as required.

About You

• Friendly, approachable, and passionate about providing excellent customer service.
• Organised with excellent attention to detail.
• A confident communicator with strong interpersonal skills.
• Comfortable using computer systems and learning new software.
• Able to work efficiently in a busy environment and manage multiple priorities.
• Reliable, professional, and a great team player.

Previous experience in a reception, administration, customer service, retail, hospitality, or healthcare role is desirable but not essential, as full training will be provided.

Experience within a dental or healthcare setting is an advantage but not required.

What We Can Offer

At [Company Name], we value every member of our team and are committed to supporting your development. When you join us, you'll benefit from:

• Staff referral scheme.
• Birthday leave.
• Discounted dental treatment after 6 months' service, extended to immediate family after 12 months' service.
• Fully funded DBS checks where required.
• Access to our Employee Assistance Programme because your mental wellbeing matters to us.
• Ongoing training and development opportunities.
• Support from our dedicated People Team, Finance Team, and other central support services.
• Auto-enrolment into our pension scheme after 3 months' service.
• Career mobility and progression opportunities across our growing dental group.

Join Our Team

If you're looking for an opportunity to join a friendly, supportive team where you can make a real difference to our patients every day, we'd love to hear from you.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from all suitably qualified candidates.

The Company

Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.

We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.

Working With Us

Cultures & Values

We support each other, providing outstanding service to practices and our dentists.

We educate our patients empowering them to make informed decisions about their oral health.

There is a sense of energy and purpose behind everything we do.

We instil trust in our teams and patients via our empathetic and supportive approach.