Dental Support Worker

City Health Care Partnership CIC; Goole; On-site; GBP 19,000 - 23,000; Full time

Job summary

City Health Care Partnership CIC is seeking a friendly receptionist for the dental services administration team in Goole. You will handle patient reception, records and general admin, with a small element of instrument decontamination following HTM 01-05 standards.

Join a supportive team delivering high-quality patient care and a calm, professional experience. Training provided for decontamination, IT and clinic procedures, with opportunities to develop within a busy dental service.

Qualifications

• Experience in a reception or patient‑facing environment.
• Knowledge of basic administrative tasks and confidence using IT.
• Level 3 in Health and Social Care or working towards it.
• Knowledge of HTM105.

Responsibilities

• Perform reception tasks, welcome patients and keep accurate records.
• Prepare and clean clinical areas and equipment following decontamination procedures.
• Assist clinical staff before, during and after treatments.
• Reassure patients and provide clear information and support.
• Use specialist equipment safely after training.

Skills

Reception experience

Communication skills

Adaptability

Customer service

Education

Level 3 in Health and Social Care or working towards

Tools

Microsoft Office

HTM105

Job description

An exciting opportunity has become available to join the City Health Dental Services Administration Team in Goole, playing a vital role in delivering a welcoming and high-quality experience for our patients.

This varied position is primarily focused on patient-facing reception and administrative responsibilities, placing you at the heart of a busy and supportive dental service. In addition, the role includes a small element of dental instrument decontamination, carried out in accordance with HTM 01-05 standards.

We are looking for an enthusiastic and compassionate individual who thrives on helping others and takes pride in providing excellent customer service. The successful candidate will possess strong organisational and administrative skills, a calm and professional approach, and the ability to build positive relationships with a diverse range of patients. Empathy, attention to detail, and a genuine commitment to delivering outstanding care will be key to success in this rewarding role.

Working with our dental team, you’ll support safe, smooth clinic sessions so patients receive the care they need.

You’ll be part of a friendly, skilled service that helps people feel comfortable and informed during their dental treatment. You’ll work closely with Dental Nurses, Senior Nurses and reception colleagues to keep clinics running well and to maintain high standards of cleanliness, safety and patient experience.

What you’ll do:

• Support reception tasks, including welcoming patients and keeping accurate records
• Prepare and clean clinical areas and equipment, following decontamination and sterilisation procedures
• Assist clinical staff before, during and after treatments
• Help reassure patients who may feel nervous, offering clear information and support
• Use specialist equipment safely after receiving full training

Main duties of the job

What we’re looking for:

• Experience in a reception or patient‑facing environment, with good communication and listening skills
• Knowledge of basic administrative tasks and confidence using IT
• Ability to follow procedures, organise your workload and adapt to changing clinic needs
• A caring, flexible approach and willingness to learn, with training and supervision provided
• Level 3 in Health and Social Care or working towards it

We welcome applicants from all backgrounds and value fairness, respect and inclusion in everything we do. Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role.

Working for our organisation

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Qualifications

• Level 3 in Health and Social Care or working towards

Knowledge

• Knowledge of a range of administrative procedures`
• Knowledge of Microsoft Office packages
• Knowledge of Dental Services
• Knowledge of HTM105

Experience

• Experience in reception / front line patient facing environment
• Recent evidence or working in a patient care environment
• Good communication skills, both written and verbal
• Able to adapt to different situations
• Experience of working in a clinical environment
• Dental clinical experience
• Evidence of personal professional development

City Health Care Partnership CIC (CHCP CIC)is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens.

Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address City Health Care Partnership CIC
5 Beacon Way
Hull
HU3 4AE