Duty Manager

Serco Group Plc; United Kingdom; On-site; GBP 26,000 - 36,000; Full time

Job summary

Leisure Solutions Community Trust is seeking a Duty Manager to oversee the day-to-day operation of the local leisure centre. You’ll lead a friendly team to create a safe, welcoming environment for customers of all ages, supervise lifeguard operations, and ensure programmes run smoothly.

The role requires hands-on leadership, a strong commitment to health and safety, and the ability to respond to incidents with calm, clear decision making.

Qualifications

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisor experience.
• Strong health and safety knowledge and ability to lead during emergencies.
• Commercial awareness and experience driving sales, engagement or service improvements.
• Excellent communication and interpersonal skills.
• Confident swimmer; valid National Pool Lifeguard Qualification or willingness to work towards it.
• Valid National Pool Plant Operators certificate or willingness to work towards it.
• An Enhanced DBS check is required for this role.

Responsibilities

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
• Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
• Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
• Support with Lifeguarding duties as required.

Job description

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.

What you'll do as a Duty Manager

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
• Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
• Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
• Support with Lifeguarding duties as required.

Proven experience in leisure, hospitality or retail management

• Lifeguard background with supervisor experience
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
• Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.
• Ability to organise, prioritise and manage multiple operational demands effectively.
• Excellent communication and interpersonal skills with the ability to build trust and motivate others.
• A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.
• Confident and capable swimmer
• Valid National Pool Lifeguard Qualification or willingness to work towards it.
• Valid National Pool Plant Operators certificate or willingness to work towards it., An Enhanced DBS check is required for this role.

This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.