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Home Instead Eastbourne and Hailsham; Polegate; On-site; GBP 25,000 - 32,000; Full time

Job summary

Home Instead Eastbourne and Hailsham is seeking a Field Care Supervisor to oversee care delivery and quality assurance while supporting clients and Care Professionals.

You will conduct care plan audits, mentor the Care Professional team, and maintain records in our digital systems, ensuring high standards of care and strong relationships with families and healthcare professionals.

Responsibilities

• Support care consultations and service reviews, creating comprehensive client support plans
• Conduct staff supervisions and client quality assurance visits
• Manage and audit client care plans using our digital care planning systems
• Maintain accurate records on Home Instead software and People Planner
• Facilitate introductions between clients and Care Professionals
• Build strong relationships with clients, families, and healthcare professionals
• Mentor and support our Care Professional team
• Participate in on-call duties to ensure continuous support
• Ensure compliance with equality, diversity, and health & safety policies

Job description

Join a company that truly values making a difference in people's lives. Home Instead Eastbourne and Hailsham were established in 2015 and we are the first home care provider in East Sussex to have been rated as OUTSTANDING by the Care Quality Commission and have since received a second OUTSTANDING rating this year. We deliver personalised, relationship-led support that helps individuals maintain their independence and dignity in the comfort of their own homes.

About the Role:

As a Field Care Supervisor, you'll play a vital role in maintaining our high standards of care while supporting both our clients and Care Professionals. You'll be responsible for overseeing care delivery, conducting quality assurance, and building meaningful relationships with clients and their families.

Some of the things you'll be doing:

• Support care consultations and service reviews, creating comprehensive client support plans
• Conduct staff supervisions and client quality assurance visits
• Manage and audit client care plans using our digital care planning systems
• Maintain accurate records on Home Instead software and People Planner
• Facilitate introductions between clients and Care Professionals
• Build strong relationships with clients, families, and healthcare professionals
• Mentor and support our Care Professional team
• Participate in on-call duties to ensure continuous support

Ensure compliance with equality, diversity, and health & safety policies

Silverlight Care Ltd T/A Home Instead Eastbourne and Hailsham