CAU Booking Clerk - General Surgery

Maidstone and Tunbridge Wells NHS Trust; Pembury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Maidstone and Tunbridge Wells NHS Trust is seeking an administrative professional with strong customer care and communication skills to support patient access operations. The role requires proficiency in Word, good English, and a patient-focused approach to administrative tasks within a hospital setting.

Essential criteria include familiarity with administrative processes, waiting list handling, and knowledge of the Patient Centre or similar systems, with an emphasis on accuracy and service

Qualifications

• Good education (to GCSE level).
• Good level of written & spoken English.
• Administrative experience.
• Competent using Word Office.
• Awareness of National Patient Access targets.
• Knowledge of Patient Centre or similar systems.
• Waiting list experience.

Responsibilities

• Not explicitly stated in the job ad.

Skills

Customer care experience

Excellent telephone manner

Word Office competence

Awareness of National Patient Access

Knowledge of Patient Centre or similar

Administrative experience

Computer literate

Education

GCSE level education

Good level of written & spoken English

Tools

Excel spreadsheet skills

Job description

Detailed job description and main responsibilities

We've provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person specification

Qualifications

Essential criteria

• Good education (to GCSE level)
• Good level of written & spoken English

Experience/Knowledge

Essential criteria

• Administrative experience
• Competent using Word Office
• Awareness of National Patient Access targets
• Knowledge of Patient Centre or similar systems
• Administration experience
• Waiting list experience
• Knowledge of Trust Access Policy

Desirable criteria

• Excel spreadsheet skills

Skills

Essential criteria

• Computer literate and appropriate keyboard skills
• Customer care experience
• Excellent telephone manner

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that experts in the workplace assess our staff and we ensure that their recommendations are implemented as quickly as possible.