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Centrex Services Ltd.; Peacehaven; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Centrex Services Ltd. seeks a versatile Field Service Technician to service IT/EPOS/Printer/AV/ATM equipment across Retail, Hospitality and Banking sectors.

Training will be provided and daily duties include deliveries, hardware replacements and software loads. Role is primarily home-based with a depot coverage model; you will visit customer sites, travel by van, and work a 40-hour week with weekend cover on a rota basis.

Qualifications

• Proven customer-facing communication skills and a service mindset.
• Ability to adapt quickly to different hardware and software environments.
• Willingness to travel daily to customer sites across business and home locations.

Responsibilities

• Visit customer sites daily to perform deliveries, hardware replacements, or software loads.
• Operate from home base with coverage to surrounding depots as needed.
• Work flexible shifts, including weekends, with overtime paid for extra hours.

Skills

Customer service

Communication

Tools

Printer repair

EPOS hardware

IT repair

AV equipment

Job description

Field Service Technician - IT/ EPOS / Printer / AV / ATM - Milton Keynes

Company: Centrex Services Ltd.

Salary: Additional earning opportunities available in addition to basic as listed OTE £30k +

Centrex Services Ltd are looking for a reliable adaptable and enthusiastic Field Service Technician due to the continued growth of our operation, who thrives on a challenge. Some previous Printer, IT repair, Copier, AV or very similar experience is preferred albeit not essential.

A full driving license enabling you to drive a full sized transit van (manual) or similar (Due to insurance, drivers must be over 25 with a minimum 1 years driving record) is an essential requirement. This role is subject to a smart casual dress code.

For security clearance purposes the applicant must have lived in the UK a minimum of the last 36 continuous Months.

Centrex Services Ltd specialise in Printer, IT, EPOS (Electronic Point of Sale) AV and similar IT related repairs to name a few, specialising in supporting the Retail, Hospitality and Banking sectors. While experience in any of these fields would be desirable, it is not essential as full training will be provided along with detailed scripting and support.

Centrex's policy is to offer long-term salaried career opportunities and NOT short-term contracts, with this opportunity being such a long Term offering.

Essentially, you must possess good communication skills, geographical knowledge, team working skills and an excellent customer service manner, as you will be required to visit our customers sites on a daily basis, which are both business and home based.

Your daily tasks will vary from a simple delivery to a full replacement hardware task or even a software load. No two days are ever the same, so adaptability is essential.

Although primarily home based, your normal collection depot location will be as stated above, you will be expected upon request to cover surrounding areas and neighbouring depots should the need arise, as we do not operate to fixed areas.

You will be provided with a vehicle, fuel card, mobile phone, appropriate tooling and any other equipment required to enable you to complete your daily duties. Additionally, full training will be provided.

While the nature of our business can make for some demanding call volume days, each day will be different and full of new challenges, so this post is not for someone who likes a fixed routine. Equally there are days when just a few jobs need doing.

We are a seven day a week of business, so the position will be subject to shift patterns which will include weekend cover on a rota basis. A standard shift pattern operates on a five days on two days off basis, normally covering 40 hours per week.

Overtime will be paid for any additional hours over those contracted for each week and all positions are subject to 28 days annual holiday (pro rata)