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Machine Mart; Nottingham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Staff discounts

Pension

Life cover

Retail Trust access

Brand discounts

Training & development

Internal promotions

Tea & coffee

Job summary

Machine Mart is seeking a Network Technician to join our IT team. The role is based onsite at our Head Office with occasional travel and overnight stays. You will diagnose hardware and software faults, configure devices, and support Microsoft 365 services across the store network and head office.

The ideal candidate will have hands-on IT support experience, strong communication skills, and the ability to work autonomously while coordinating with other sites as needed.

Qualifications

• Bachelor's/Master's degree in Computing or equivalent.
• 2+ years in a technical support role.
• Experience with Exchange Online, SharePoint and OneDrive.
• Must have a full UK driving license.

Responsibilities

• Provide 1st line IT support for store network and head office.
• Diagnose hardware and software faults and resolve issues.
• Manage user accounts and onboarding/offboarding.
• Support Microsoft 365 services and collaboration tools.
• Liaise with external contractors and suppliers as needed.
• Maintain IT equipment including printers and peripherals.

Skills

PowerShell scripting

Problem solving

Communication

Diagnostics

IT ticketing

Troubleshooting

Networking basics

Education

Bachelors/Masters in Computing

Tools

Office 365

Azure AD

Exchange Online

SharePoint

OneDrive

VMware

Cisco Meraki

Job description

Due to the expansion of our IT Department we are looking for a new team member to take on the role of Network Technician. You will serve as the first point of contact for IT assistance to our store network and head office. This position is based onsite at our Head Office on the edge of the City Centre, but occasional travel and overnight stays may be required.

Key responsibilities:

• 1st line support, diagnosing hardware and software faults and solving technical and applications problems.
• Liaise with end-users to ensure issues are resolved.
• Helpdesk support on a variety of back office applications.
• Install and configure computer hardware, operating systems and applications.
• Set up new hardware and recycle old hardware.
• Approve permission change requests and starter and leaver management.
• Assist with the support of Active Directory.
• Ensure licences are assigned and/or renewed as needed.
• Assist with the roll-out of new applications.
• Liaise with external contractors and suppliers as needed Hardware Support - e.g. PCs, Laptops, printers, photocopiers, office moves etc.
• Management of Users/User Environment - Application management, network environment, PC and Desktop.
• Support & administer Microsoft 365 services including email, file sharing, and collaboration tools.
• Troubleshoot issues relating to Microsoft Exchange Online, Microsoft Teams, and Microsoft OneDrive.
• Support onboarding and offboarding of staff (device setup, access provisioning).
• Monitor and respond to IT support tickets in a timely manner.
• Maintain IT equipment including printers, workstations, and peripherals.

What you’ll need

Skills and experience:

The ideal candidate will be able to prioritise their own work load and adapt to any issues. We are looking for someone with a can‑do attitude and the ability to build rapport with the rest of the business. You should be friendly and easy to talk to with effective communication skills.

Key Skills:

• Office 365 Administration & Support Windows 10 & 11 Administration & Support Active Directory, Azure and Exchange Administration New user setups and mailbox creation (User Accounts, Microsoft 365).
• Good problem solving ability & excellent attention to detail.
• Strong communication and excellent interpersonal skills.
• Have a full driving licence as travel to other sites will be required.
• Basic networking knowledge (TCP,DNS, DHCP, Wi-Fi).
• Experience with IT ticketing systems and documentation tools.
• Excellent troubleshooting and problem‑solving skills.
• Knowledge of PowerShell scripting.
• Previous experience in an IT support or IT technician role.

Qualifications / Education & Experience:

• Bachelors/Masters Degree in Computing or equivalent experience
• Experience using Office 365 administration
• 2 plus years experience in Technical Support Role
• Strong understanding of exchange online, SharePoint and One Drive
• Experience with Active Directory and Azure AD
• Veeam backup
• Cisco Meraki (Router & Switches Configuration)
• VMware
• Must have a full UK drivers license

What you’ll get in return for your commitment:

• Staff Discounts
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Free Tea & Coffee

About The Company

Where you’ll be working:

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.