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NFP People Limited; North Tyneside; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

26 days annual leave

Pension contribution up to 7%

Training & development

Employee Assistance Programme

Health plan

Discounts

Job summary

NFP People Limited in North Tyneside is seeking a Part-time Family Support & Mediation Worker to help young people aged 11 to 25 and their families rebuild relationships and prevent homelessness.

You will manage a small caseload, provide practical support and mediation, and work with schools and local agencies across the North East to reduce family breakdown.

Qualifications

• Experience supporting young people, families or individuals in challenging circumstances.
• Experience managing a caseload or providing one-to-one support.
• Strong communication and relationship-building skills.
• Experience of risk assessment, support planning or safeguarding.
• Ability to remain impartial and calm in difficult situations.
• Confidence working independently and with external agencies.
• Good organisation and case-recording skills.
• A strengths-based, solution-focused approach.
• No mediation qualification required; Level 4 Interpersonal Mediation Practitioner’s Certificate during probation.
• Experience of family mediation, youth work, family support or homelessness prevention welcome.

Responsibilities

• Providing family support and mediation to young people and their families
• Managing a small caseload and developing individual support plans
• Completing risk and needs assessments
• Helping families improve communication and work through conflict
• Supporting young people to remain safely within their family or support network wherever appropriate
• Working closely with schools, local authorities, homelessness services and other agencies
• Developing referral pathways and building relationships with partner organisations
• Responding appropriately to safeguarding concerns
• Maintaining accurate case records and monitoring outcomes

Skills

Caseload management

Communication skills

Relationship-building

Risk assessment

Safeguarding

Independent work

Organisational skills

Job description

We are seeking a Family Support & Mediation Worker to help young people and families experiencing conflict rebuild relationships and prevent homelessness.

Position: Family Support & Mediation Worker

Location: North Tyneside, with travel across the North East

Hours: Part-time, 15 hours per week

Contract: Permanent

Closing Date: 20 September, 2026

About the Role

This is a rewarding opportunity to work directly with young people aged 11 to 25 and their families, providing practical support and mediation during periods of conflict, crisis or relationship breakdown.

You will manage a small caseload, helping families improve communication, resolve difficulties and build stronger relationships. The aim is to intervene early, reduce family breakdown and help prevent young people from becoming homeless.

Working across the North East, you will build strong relationships with young people, families, schools and other professionals.

Key responsibilities include:

• Providing family support and mediation to young people and their families
• Managing a small caseload and developing individual support plans
• Completing risk and needs assessments
• Helping families improve communication and work through conflict
• Supporting young people to remain safely within their family or support network wherever appropriate
• Working closely with schools, local authorities, homelessness services and other agencies
• Developing referral pathways and building relationships with partner organisations
• Responding appropriately to safeguarding concerns
• Maintaining accurate case records and monitoring outcomes

This is a mobile role requiring independent travel across the North East.

About You

You will have experience supporting young people, families or individuals experiencing challenging circumstances and will be confident building relationships with people who may be experiencing conflict or crisis.

You will also have:

• Experience managing a caseload or providing one-to-one support
• Strong communication and relationship-building skills
• Experience of risk assessment, support planning or safeguarding
• The ability to remain impartial and calm in difficult situations
• Confidence working independently and with external agencies
• Good organisation and case-recording skills
• A strengths-based, solution-focused approach

You do not need to already hold a mediation qualification. Full training will be provided, including support to complete the Level 4 Interpersonal Mediation Practitioner's Certificate during your probation period.

Experience of family mediation, youth work, family support or homelessness prevention would be particularly welcome.

About the Organisation

The organisation is a national charity working to prevent homelessness and provide accommodation and support for young people experiencing disadvantage.

You will join a supportive, values-led organisation offering 26 days' annual leave, increasing with service, employer pension contributions of up to 7%, tailored training and development, an Employee Assistance Programme, cash health plan and a range of employee discounts.

Other roles you may have experience of could include: Family Support Worker, Youth Support Worker, Family Liaison Worker, Family Intervention Worker, Early Help Worker, Homelessness Prevention Worker, Mediation Worker, Young People's Support Worker, Youth Worker or Key Worker.