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NFP People Limited; South Tyneside; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave

Pension contributions up to 7%

Flexible working options

Cash health plan

Employee Assistance Programme with 24/

GP access and discounts

Job summary

NFP People Limited in South Tyneside is seeking a resilient Young People Support Worker to help homeless or housing‑insecure youths build confidence and practical skills toward independent futures.

You will manage a caseload, develop personalised plans, and coordinate with statutory services while safeguarding and recording progress. The role involves lone working, outreach sessions and collaboration with partners.

Qualifications

• Experience of completing risk assessments and support plans.
• Clear understanding of safeguarding requirements and procedures.
• Ability to engage young people creatively and sustain positive relationships.

Responsibilities

• Managing a caseload and delivering tailored, outcome-focused support
• Completing risk assessments and developing effective support plans
• Providing homelessness prevention and pre‑tenancy support
• Delivering drop‑in and planned sessions at the community hub and other local venues
• Supporting young people to access education, training, employment and volunteering opportunities
• Working with statutory services and partner agencies to provide coordinated support
• Maintaining safeguarding, professional boundaries and accurate records
• Completing health and safety checks and reporting concerns
• Supporting and supervising volunteers who contribute to the service

Skills

Risk assessments

Support planning

Safeguarding

Engaging with young people

Independent working

Literacy & IT skills

Job description

We are seeking a resilient and compassionate Support Worker to help young people overcome homelessness and move towards brighter, independent futures.

Salary: £26,436 per annum

Location: South Tyneside

Hours: 37.5 hours per week

Contract: Permanent, full time

About the role

No two days will be the same in this rewarding role. As a Young People Support Worker, you will help young people experiencing homelessness or housing instability to build their confidence, develop practical skills and achieve greater independence.

You will manage a caseload of young people who need homelessness prevention or pre-tenancy support, developing personalised plans that help them secure accommodation and improve their wellbeing. By building trusting relationships and taking a creative approach to engagement, you will help each young person identify their strengths, overcome barriers and work towards their goals.

Your key responsibilities will include:

• Managing a caseload and delivering tailored, outcome-focused support
• Completing risk assessments and developing effective support plans
• Providing homelessness prevention and pre‑tenancy support
• Delivering drop‑in and planned sessions at the community hub and other local venues
• Supporting young people to access education, training, employment and volunteering opportunities
• Working with statutory services and partner agencies to provide coordinated support
• Maintaining safeguarding, professional boundaries and accurate records
• Completing health and safety checks and reporting concerns
• Supporting and supervising volunteers who contribute to the service

The role will involve lone working and responding calmly and professionally to challenging situations.

About you

You will be passionate about helping young people create positive change and able to build effective relationships with individuals who may be facing significant challenges.

You will bring:

• Experience of completing risk assessments and support plans
• A clear understanding of safeguarding requirements and procedures
• The ability to engage young people creatively and sustain positive working relationships
• Confidence working independently and managing challenging situations
• Good literacy, numeracy and IT skills
• Strong professional boundaries and personal integrity
• An effective and collaborative approach to partnership working
• A flexible and responsive approach to meeting the needs of the service
• A commitment to equality, diversity, dignity and respect

About the organisation

You will be joining an established national charity providing accommodation, prevention and support services to people experiencing or at risk of homelessness.

The organisation is committed to ensuring the people it supports have a meaningful voice in how services are designed, delivered and improved.

Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.

Other roles you may have experience of could include: Co-production Manager, Participation Manager, Lived Experience Manager, Service User Involvement Manager, Engagement Manager, Client Engagement Manager, Community Engagement Manager or Participation and Engagement Manager.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People. #INDNFP