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Tui Blue; Neath; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & wellbeing

Career progression

Pension scheme

Life assurance

Job summary

TUI in Neath is hiring a Travel Advisor to help customers plan and book holidays, cruises, UK breaks and more. You’ll welcome clients in-store and via other channels, aiming to create memorable experiences and drive sales. You’ll work in a role with varying shifts, including weekends, bank holidays, and evenings at busy times.

You’ll benefit from a commission scheme, holiday benefits, health and wellbeing support, development opportunities, a pension, and life assurance as part of our package.

Qualifications

• Inspire customers and colleagues while enjoying a great amount of fun.
• Drive to exceed sales objectives in retail.
• Adapt to face-to-face and virtual customer engagement.
• Investigate and resolve questions or complaints.
• Training on systems to enhance knowledge and bring holidays to life.

Responsibilities

• Inspire customers and colleagues with passion.
• Exceed sales objectives in retail.
• Embrace change and engage customers face to face and virtually.
• Investigate and resolve questions or complaints.
• Receive training on systems to enhance knowledge.

Skills

Customer service

Sales skills

Communication

Tools

POS system

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Neath store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• - TUI offers much more than just starting salary of £13.09 per hour
• - Be rewarded for exceeding your targets with our commission scheme
• - Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• - Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• - Investment in your development and career progression
• - Pension scheme and life assurance

ABOUT THE JOB

• - Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• - Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• - You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• - If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• - As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.