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Vp plc; Leicester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension

Training

Discounts on products

Cycle to work

Life Assurance 3x salary

Share save scheme

Employee discounts

Health care options

Job summary

UK Forks, a division of VP plc, seeks a skilled Field Service Engineer to maintain and repair telehandlers and hire equipment at customer sites across the region.

You will be the frontline ambassador for customers, delivering high standards of service, troubleshooting on-site, and completing accurate service records.

Travel to customer sites is required; a mechanical background, practical problem solving, and a valid driving licence are essential. We offer training and a strong benefits package.

Qualifications

• Experience repairing and servicing plant equipment including Telehandlers.
• A recognised mechanical qualification in mechanical plant or agricultural engineering.
• Practical problem solver with initiative.
• Competent communicator with excellent customer service.
• Willingness to travel to customer sites.
• Well organised with time management.
• Valid driving licence.

Responsibilities

• Maintain and repair machines to high standards.
• Serve as frontline representative for customers and build relationships.
• Carry out maintenance and servicing on-site with customers.
• Offer breakdown resolutions and effective repair service.
• Troubleshoot technical issues during site visits.
• Maintain accurate documentation of repairs and customer interactions.

Skills

Plant repair

Customer service

Travel willingness

Driving licence

Education

Mechanical qualification

Job description

Are you a passionate engineer seeking your next exciting career step with a company that highly values your expertise and provides specialised training on the latest innovations in material handling machinery? Look no further! Working on our range of Telehandlers, UK Forks are seeking a skilled and motivated Field Service Engineer to join our dynamic team.

Key Responsibilities

• As a Field Service Engineer, you will play a pivotal role in our team, ensuring the maintenance and repair of our machines are completed to our high standards.
• You will also serve as the frontline representative for our customers, ensuring exceptional service and fostering lasting customer connections.
• Carry out essential maintenance and servicing to our hire machinery on-site with customers
• Offer breakdown resolutions and an effective repair service
• Troubleshoot and resolve any technical/mechanical issue during site visitsCollaborating with the wider operations teams to identify opportunities ...
• Maintaining accurate documentation of all repairs, services, and customer interactions

What we’re looking for

• Experience of repairing and servicing plant equipment including Telehandlers – Essential
• A recognised mechanical qualification in mechanical plant or agricultural engineering – Desirable
• A practical problem solver, using initiative where necessary
• A competent communicator with excellent customer service skills
• Willingness to travel to customer sites as and when required
• Well organised with experience of managing time effectively
• A valid driving licence

What We Can Offer You

• Salary sacrifice pension
• Training where necessary
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining

A Little Bit about Us

UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire.

At UK Forks, we understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long-term partnerships and exceeding customer expectations.

Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide.

By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.