Field Service Engineer

Vp plc; Birmingham; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Pension

25 days holiday

Training

Life Assurance 3x

Share save scheme

Eye care vouchers

Cycle to work

Long service

Vp discounts

Discounts on HP products

EE mobile discounts

Gym discounts

Health Shield

Regit Assist

Spotlight platform

Job summary

UK Forks, a division of Vp plc, is seeking a skilled Field Service Engineer to maintain and repair our hire machinery across the West Midlands. You will service telehandlers on customer sites, troubleshoot issues, and provide on-site resolutions to keep projects on track.

Ideal candidates will be mechanically qualified, with a clean driving licence and willingness to travel. We offer extensive training, a competitive salary, pension, generous holiday and a commitment to employee development.

Qualifications

• Experience repairing and servicing plant equipment including Telehandlers is essential.
• A recognised mechanical qualification in mechanical plant or agricultural engineering is desirable.
• Strong communication and customer service skills are required.

Responsibilities

• Carry out essential maintenance and servicing to hire machinery on-site with customers
• Offer breakdown resolutions and an effective repair service
• Troubleshoot and resolve technical/mechanical issues during site visits
• Collaborate with operations teams to identify service improvements
• Maintain accurate documentation of repairs, services and customer interactions

Skills

Telehandlers repair

Customer service

Travel willingness

Driving licence

Education

Mechanical plant or agricultural engineering qualification

Job description

Covering the West Midlands area (West of Birmingham), from Wolverhampton across to Walsall in the north down to Redditch and Bromsgrove in the south, ideal candidates will live in and around this area.

Are you a passionate engineer seeking your next exciting career step with a company that highly values your expertise and provides specialised training on the latest innovations in material handling machinery? Look no further! Working on our range of Telehandlers, UK Forks are seeking a skilled and motivated Field Service Engineer to join our dynamic team.

Key Responsibilities

• Carry out essential maintenance and servicing to our hire machinery on-site with customers
• Offer breakdown resolutions and an effective repair service
• Troubleshoot and resolve any technical/mechanical issue during site visits
• Collaborating with the wider operations teams to identify opportunities for improvements to our service
• Maintaining accurate documentation of all repairs, services, and customer interactions

What We’re Looking For

• Experience of repairing and servicing plant equipment including Telehandlers – Essential
• A recognised mechanical qualification in mechanical plant or agricultural engineering – Desirable
• A practical problem solver, using initiative where necessary
• A competent communicator with excellent customer service skills
• Willingness to travel to customer sites as and when required
• Well organised with experience of managing time effectively
• A valid driving licence

What We Can Offer You

• Competitive salary
• Salary sacrifice pension
• 25 days holiday FTE, plus bank holidays
• Additional holiday purchase scheme
• Training where necessary
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining
• All the above managed through our Employee Engagement Platform – Spotlight

Little Bit about Us

UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire. At UK Forks, we understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long-term partnerships and exceeding customer expectations. Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide. By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.