Receptionist/Administrator

Transformation Unit; Oxford; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

NHS Discount

Competitive pension

Cycle to work

Employee Assistance Programme

Staff accommodation

Job summary

Oxford Health NHS Foundation Trust is seeking a part-time admin receptionist to support the mental health services at the Warneford Hospital in Oxford. You will provide confidential and efficient reception services and assist with general administrative duties in the NHS setting.

Ideal candidates will have reception experience, basic IT skills (MS Office 365) and the ability to communicate clearly with patients and staff from diverse backgrounds.

Qualifications

• Level 2 qualification or GCSE in English and Maths, or equivalent experience.
• Experience of working in a healthcare environment.
• Literate, numerate and able to communicate at all levels.
• Able to communicate with members of the public from many diverse groups.

Responsibilities

• Be the first point of contact and provide a comprehensive reception function.
• Handle all incoming calls to the team in a polite, courteous and helpful manner.
• Respond to patient and staff emails and perform general office duties.

Skills

Reception experience

IT literacy

Literate & numerate

Communication with diverse groups

Education

GCSE English & Maths

Tools

Microsoft Office 365

Job description

Employer Oxford Health NHS Foundation Trust Employer type NHS Site May Davidson Building, Warneford Hospital Town Oxford Salary £25,760 - £27,476 per annum | pro rata Salary period Yearly Closing 04/10/2026 23:59

Band 3

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Job overview

Are you looking for a part-time Admin role in mental health?

We have an excellent opportunity for you to join our small and friendly admin team within Oxfordshire Psychological Therapies, where you will help provide comprehensive and efficient administrative support to aid the smooth running of the department.

The psychological therapies team includes highly experienced, friendly, approachable psychological therapists from all modalities, who are all extremely compassionate about supporting patients with serious mental health problems.

We provide regular opportunities for you to contribute at monthly supervision and team meetings.

The role is for 18.75hrs per week and is based at The Warneford Hospital, Headington.

Main duties of the job

• To be the first point of contact to provide a comprehensive reception function to deliver a high quality, professional, confidential and efficient service.
• Handling all incoming calls to the team in a polite, courteous and helpful manner.
• Perform general office duties: Responding to patient and staff emails.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification

Qualifications – Academic/Skills/Professional

• Level 2 qualification/or GCSE in English and Maths, or equivalent experience.
• Experience of working in a healthcare environment

Further Training or Job Related Aptitude and Skills

• Literate, numerate and able to communicate at all levels.
• Ability to communicate with members of the public from many diverse groups.
• Effective organisational skills, including the ability to prioritise, plan and complete work.
• Able to work with accuracy with attention to detail.

Experience

• Experience of reception work.
• Experience of working with IT systems especially Microsoft office 365

Personal Qualities

• Able to work effectively as a team.
• A welcoming, calm and kind attitude to reassure anxious patients or those with additional needs.
• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.