Read more

Sodexo Ltd; Hounslow; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Sodexo Live! is hiring at United Airlines Lounges, Terminal 2, Heathrow Airport. The role is a casual guest services position with potential permanent status after airport pass clearance.

You’ll welcome guests, verify lounge eligibility, maintain records, and provide information on facilities and flight details. 39.66 hours per week, £14.11 per hour, 4 days on, 2 days off. Applicants must provide a full 5-year employment history.

Qualifications

• Customer-facing experience in hospitality, aviation, lounge, or premium service.
• Experience handling high volumes in fast-paced settings.
• Experience with reservation/guest management systems is desirable.
• Must be able to provide a full 5-year employment history.

Responsibilities

• Welcome guests in a friendly, professional manner.
• Verify lounge access using airline systems and passes.
• Register guests and maintain records per procedures.
• Provide information on lounge facilities and flight info.
• Manage guest queues during peak periods.
• Handle feedback and service recovery; escalate if needed.
• Liaise with airline reps and lounge colleagues for seamless experiences.
• Answer telephone calls and electronic inquiries promptly.
• Maintain reception areas to high standards of cleanliness and organization.
• Comply with health, safety, GDPR, and operational procedures.
• Assist with administrative duties and reporting.
• Carry out other duties as required by Lounge Manager or Senior Management.

Skills

Customer service

Hospitality experience

Communication

Fast-paced environment

Tools

Guest management systems

Job description

United Airlines LoungesTerminal 2 Heathrow Airport

We’re experience makers and food fanatics and we’re hiring !

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

Be part of something

greater.

Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.

Package Description

• 39.66 hours per week
• £14.11 per hour
• 4 days on, 2 days off

You must be able to provide a full 5-year employment history. Casual role to be made permanent upon airport pass clearance.

• Employee benefits, rewards, and recognition

Main Responsibilities

• Welcome all guests in a friendly, professional, and engaging manner.
• Verify lounge access eligibility using airline systems, boarding passes, membership credentials, and applicable policies.
• Register guests accurately and maintain records in accordance with company procedures.
• Provide information regarding lounge facilities, services, flight information, and airport-related enquiries.
• Manage guest queues efficiently and coordinate lounge entry during peak operating periods.
• Handle guest feedback, complaints, and service recovery situations, escalating issues where necessary. (Contact United and Sodexo Live! Management)
• Support the Lounge Management team by communicating operational concerns and guest trends.
• Liaise with airline representatives, airport stakeholders, and lounge colleagues to ensure a seamless guest experience.
• Answer telephone calls and electronic enquiries professionally and promptly.
• Monitor lounge occupancy levels and communicate capacity concerns to management.
• Maintain reception areas to the highest standards of cleanliness, presentation, and organization.
• Comply with all health and safety, security, GDPR, and operational procedures.
• Assist with administrative duties, reporting, and record keeping as required.
• Carry out any other reasonable duties requested by the Lounge Manager, General Manager, or Senior Management team to support business needs.

The Ideal Candidate

• Previous experience in a customer-facing role within hospitality, aviation, hotel, lounge, retail, or premium service environments.
• Experience dealing with high volumes of customers in a fast-paced environment.
• Proven experience handling customer enquiries, complaints, and service recovery.
• Experience working with reservation, booking, or guest management systems is desirable.
• Experience within an airport or airline environment is advantageous.

You must be able to provide a full 5-year employment history.

About The Company

Sodexo Live!

And go-getters, fanatic foodies, and community pillars.

At

Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.

We

Belong to a team that feels like family,

ACT with purpose and be inclusive,

Thrive in our career, while able to

Be Livein the moment creating exceptional memories.

After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.

Be part of something

greater

Why choose Sodexo Live! –

At

Sodexo Live!we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.